Location:
Victoria, BC, CA, V9A 7C5 Victoria, BC, CA
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Req ID: 55429
Jobs by Category: Retail
Job Function: Retail
Status: Full Time
Schedule: Regular
Description
This isn't just a management job—it's your chance to lead and grow a business.
Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.
What You'll Do
Deliver Business Results
Take shared accountability for store performance with commitment and determination
Use data and metrics to identify opportunities and make strategic decisions
Balance priorities to optimize productivity and support growth
Coach & Develop Your Team
Unlock each team member's potential through regular coaching and feedback
Build clear development plans that help your team grow and succeed
Create an environment where people thrive and perform at their best
Deliver Retail Excellence
Build a customer-first culture where your team consistently delivers exceptional experiences
Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty
Lead by example and inspire your team to achieve holistic success
Lead with Clarity & Connection
Communicate with clarity and transparency so your team understands the "why"
Build trust-based relationships and foster a positive, collaborative environment
Proactively recruit top talent and set new team members up for success
What We Offer
Rewards That Reflect Your Impact
Ability to earn rewarding monthly performance bonuses on top of a competitive salary
Additional sales incentives like cash prizes, phones, accessories and trips
Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
TELUS Pension and Share Purchase Plan with generous company contributions
Exclusive employee discounts on products, services and local businesses
A Culture Where You Can Thrive
A recognition-first culture where your wins are celebrated and we invest in your growth
Career advancement opportunities within Telus Retail Limited or across TELUS
Mentorship from top performing sales leaders who want to see you succeed
The opportunity to lead with purpose and give back to your community
Qualifications
You're the kind of person who is:
Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes
Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
Positive & Adaptable: Brings energy and embraces change with confidence
Data-Driven: Uses metrics to identify opportunities and make informed business decisions
Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture
Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
Innovative Thinker: Brings fresh ideas and creative solutions to running your store
Who Will Be Successful
You will be successful if you are...
Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data- Driven - Innovative - Positive - Collaborative
We encourage all qualified candidates to apply. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.
Salary Range: $53,000 to $76,000
You will be successful if you are...
a self-starter ￭ motivated ￭ engaging ￭ goal-oriented ￭ inspiring ￭ adaptable ￭ ready for a career ￭ positive ￭ supportive ￭ team player ￭ eager ￭ resilient
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
