The Toll Attendant collects toll fees from private and commercial customers while supporting safe and efficient traffic flow as well as safety and security of the bridges and plaza. The incumbent provides service to customers in a professional and courteous manner while maintaining a sound understanding of applicable SIBC policies and procedures.
Duties and Responsibilities
Toll Collection 70%
- Responsible for safe, efficient and accurate toll collection
- Respond to customer inquiries including rate and payment questions
- Process transactions promptly and accurately
- Count cash, completes shift report and close Point of Sale batches
· Troubleshoot issues with toll and fee collection and report them to the Operations Supervisor
· Understand, communicate, and enforce requirements for free passage
· Review and confirm requirements on bills of lading a to qualify for free delivery
Traffic Flow Regulation 15%
· Monitor traffic flow and operates all toll equipment and cameras
- Hold and release traffic at toll booth as traffic patterns dictate
- Direct traffic into specific lanes according to procedures
- Assist turning around trucks and refused entry vehicles
- Maintain situational awareness including reporting suspicious activities and potential risk situations to Operations Supervisor
- Provide support to shift supervisor during emergency situations
Safety & Security 15%
- Coordinate with emergency response agencies in response preparedness and routine drills
- Coordinate special vehicle situations (e.g. oversized loads and medical emergency vehicles)
- Report operation concerns of the toll lane equipment and cameras to the Operations Supervisor
· Execute the components of the Emergency and Crisis Action Plan (ECAP) to deal with emergency situations.
· Complete accident/incident reports as required
· Monitor anchor point cameras and receives alarm calls
· Inform supervisors and security agencies regarding suspicious behaviour on the crossing
- Perform miscellaneous duties as requested
Essential Qualifications
- Combination of High School Diploma with two years related experience
- Comfort with the use of electronic systems required
- Prior experience in the collection of payment, including cash handling and POS, is an asset.
· Demonstrated initiative, problem solving, customer responsiveness, decision making/judgement, professional manner, detail orientation, time management and ability to maintain focus are required
· Basic math skills required
· Ability to handle a high volume of transactions quickly and accurately required
· Ability to work on a rotation basis (days and nights) required
· Bilingual in French is an asset.
Working Conditions
Minimal
Moderate X
Rigorous
Prolonged sitting or standing in toll booth
Reaching/stretching to serve truck drivers
Lifting and carrying heavy cash trays
Repetitive reaching to collect tolls
Repetitive hand motion to collect tolls
Minimal
Moderate X
Rigorous
Work is performed in a confined space with some exposure to inclement weather conditions,
exhaust fumes, traffic noise and possible exposure to hazardous material
Handle money
Minimal
Moderate X
Rigorous
Manual dexterity to handle money and issue change
Use of sight and touch for detection of counterfeit bills
Being alert for unsafe persons, vehicles, conditions and traffic flow
Being exposed to loud traffic noise and exhaust fumes
Noise levels can interfere with ability to communicate with customers
Advanced listening skills to quickly discern and be able to provide customer service
Minimal
Moderate X
Rigorous
Rotating shift work within a 24/7/365 operation
Customer complaints and argumentative customers (verbal abuse)
Repetitive nature of job
Constant flow of traffic and the need to process accurately and efficiently despite
interruptions
Differentiating between commercial and non-commercial vehicles
Language barriers
Traffic volume, traffic back ups
Delays caused by unprepared customers who do not have their payment ready
Lane and road closures due to construction
Casual toll attendants are at times required to work on-call with very little preparation for a shift.
Job Type: Casual
Pay: $25.10-$31.43 per hour
Benefits:
Work Location: In person
