Job Overview
We are seeking a dynamic and experienced Server/Shift Supervisor to join our team. This role combines exceptional customer service with leadership responsibilities to ensure smooth restaurant operations during each shift. The ideal candidate will have a strong background in food service, restaurant management, and team supervision, with a passion for delivering memorable dining experiences. This position offers an opportunity to grow within a vibrant hospitality environment, overseeing daily operations while maintaining high standards of food safety and service excellence.
Responsibilities
- Greet and serve guests efficiently, ensuring a positive dining experience
- Oversee daily restaurant operations during assigned shifts, including supervising staff and managing workflow
- Assist in food preparation and cooking as needed to support team efforts
- Handle POS transactions accurately using Micros POS or similar systems, including cash handling and billing
- Supervise and mentor team members, including interviewing, training, and evaluating staff performance
- Ensure compliance with food safety standards and proper food handling procedures
- Manage customer concerns promptly to maintain high satisfaction levels
- Coordinate with kitchen staff to ensure timely food delivery and quality control
- Enforce restaurant policies and procedures, including alcohol service if applicable
- Maintain cleanliness and organization of the dining area and workspaces
Skills
- Proven experience in food service, restaurant management, or hospitality roles
- Supervising experience with strong team management skills
- Knowledge of food preparation, cooking techniques, and food safety standards
- Proficiency with POS systems such as Micros POS or similar platforms
- Excellent customer service skills with the ability to handle challenging situations gracefully
- Leadership qualities with the ability to motivate and guide staff effectively
- Strong communication skills for interviewing, training, and team coordination
- Experience in restaurant or hotel environments is preferred, including barista or kitchen experience
- Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail
- Knowledge of food handling regulations and hospitality industry standards
This role is vital in ensuring operational excellence while fostering a welcoming atmosphere for guests. We value dedicated professionals who are passionate about hospitality and eager to lead by example.
Benefits:
- Discounted or free food
- Extended health care
- Life insurance
Experience:
- serving: 2 years (required)
Work Location: In person
