Clinical Operation Resource Lead
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home, and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca (https://www.cbihomehealth.ca/)
Because Your Care Matters.
CBI Home Health is looking to hire a Full-time Clinical Operation Resource Lead based out of our office in Mississauga, Ontario.
Salary Range: The salary range for this position is $70,000 - $75,000 per year. (The salary offered will depend on several factors such as relevant skills, qualifications, and experience)
Vacancy Disclosure: This job posting is for a new vacancy
Why CBI Home Health?
CBI Home Health is more than a workplace – it’s a community. We foster a supportive, inclusive environment where your ideas are valued, your growth is encouraged, and your well-being matters. Here, you’ll work alongside passionate professionals who are committed to making a difference for clients and for each other.
Our Total Rewards offerings include:
- Comprehensive benefits package including medical and dental coverage
- Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
- Employee and Family Assistance Program
- Paid orientation, training and development with opportunities to grow your career
What you will do:
The Clinical Operations Resource Lead plays a crucial role in ensuring operational excellence by acting as a key clinical resource and providing exceptional internal customer service to front-line team members. This position involves maintaining clear and consistent communication with funders, ensuring all client updates and relevant information are accurately documented and reported in line with organizational and funder requirements. The Clinical Operations Resource Lead is responsible for supporting the front-line team, facilitating effective communication, and upholding the highest standards of service delivery.
- Act as the primary clinical resource for the frontline team members, providing guidance, support, and expertise to ensure high-quality care and service delivery.
- Foster a culture of excellent internal customer service by actively supporting and assisting front-line team members, addressing their needs, and resolving any issues promptly.
- Maintain communication with funders, ensuring all client changes and relevant information are accurately reported promptly as per funder guidelines.
- Ensure any client updates, interactions, and communication are thoroughly documented and comply with both organizational and funder guidelines.
- Collaborate with supervisors, managers and other team members to ensure seamless operations and consistent delivery of high quality services.
- Actively participate in initiatives aimed at improving service delivery, client outcomes, and overall operational efficiency within the organization.
- Complete tasks and follow appropriate processes as needed to ensure operational efficiency (e.g. responding to scheduling concerns, funder requests, etc.).
- Identify opportunities to improve service and/or service delivery, engaging appropriate team members to drive effective and efficient change as required.
- Ensure client experience is satisfactory and ensure client is provided with all required information relevant to their care.
- Support with conducting direct care provider interviews (if applicable and as required
- Ensure all reporting (internal and external) meets or exceeds all standards and expectations of CBI Home Health, stakeholders, and the associated regulatory body (if applicable).
- Ensure appropriate documentation is completed accurately and on time including client charting as per associated regulatory body and funder agreements.
- Communicate and document effectively, consistently, and in a timely manner (aligned with appropriate consent) with clients, families, and stakeholders (such as funders, other care providers
- Actively identify risk and work with all stakeholders to mitigate and/or manage risk with particular attention to missed visits and clinical care (if applicable and as required).
- Ensure a timely and comprehensive response to Incident Reporting (IR), and investigation, in partnership with Care Supervisors, to address funder Client and Staff Safety Incidents and Client Complaints.
- Ensure timely and comprehensive response, follow up, and investigation, in partnership with Care Supervisors, to any disability management cases (WCB)
- Participate in chart audits to improve quality (if applicable and as required)
- Ensure the execution of policies/procedures reflect CBI Home Health best practices.
- Work in accordance with company health and safety guidelines and procedures; actively participate in safety initiatives, and promptly report any hazards or concerns.
- Ensure proper use of routine practices and use of personal protective equipment as required.
- Respect privacy and confidentiality of clients/caregivers/families and the health care team. Obtain verbal, or when required, signed consent to treat and ensure ongoing consent.
What you will need to be successful:
- Active registration with the College of Nurses of Ontario in good standing
- A clear criminal record check with vulnerable sector screening results in the past 12 months
- A valid driver's license (G2/G) and vehicle insurance are required
- Must be able to travel to Peterborough and Kingston as needed to support program delivery and stakeholder engagement.
- Strong interpersonal and relationship building skills
- Results-oriented with ability to think critically and problem-solve
- Attention to detail
- Excellent verbal and written communication skills
- Excellent time management and organizational skills
- Excellent listening and observational skills
- Strong computer literacy with various applications and programs
- Strong customer service skills
- Home Care Experience is considered an asset
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.
CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.
