Hilton Garden Inn Fredericton Downtown is looking for a full-time Guest Services Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest-related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!
Responsibilities:
- Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
- Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
- Ensure effective check-in and check-out procedures are followed for details and standards
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc . are delivered upon
- Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no-show complaints
- Effectively communicate with co-workers as needed, to ensure that guest expectations are exceeded
- Maximize room revenue by following revenue management strategies and techniques as directed by the Guest Services Manager
- Follows shift checklists to ensure all duties are completed in a timely manner
- Must maintain proper balance and knowledge of daily transactions and float responsibilities*
Qualifications:
- Able to work as a team player
- Highly organised and time efficient
- Related experience with Front Desk operations an asset
- High proficiency in operation of computers, experience using the Opera reservation system an asset
- Able to handle difficult situations, accommodate special requests
- Professional in appearance and demeanour
- Excellent communication skills
- Able to maintain a flexible work schedule, including evenings and weekends
- Able to work effectively in a fast paced environment with minimal supervision
- Must be able to speak both official languages, additional languages would be an asset
Job Types: Full-time, Permanent
Pay: $19.31 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
- Wellness program
Work Location: In person
