We are looking for a Help Desk Analyst to join a global IT support team in Brampton, Ontario on a 3 month Contract basis to start. This position focuses on delivering responsive technical assistance for end users, preparing and deploying hardware, and supporting day-to-day service desk operations across a high-volume environment. The ideal candidate is comfortable working with both Windows and Mac devices and can resolve a broad range of access, application, and workstation issues with professionalism and efficiency. This is a contract role located in Brampton, Ontario, looking for an individual available to start working immediately.
Responsibilities:
- Provide front-line technical support by handling a steady volume of service requests and resolving issues related to applications, user access, and operating systems.
- Set up, deploy, and replace computer hardware for end users while ensuring devices are configured and ready for use.
- Support employee onboarding and offboarding by preparing equipment, managing account-related tasks, and coordinating access changes.
- Troubleshoot desktop and laptop problems across Windows and Mac environments, escalating complex issues when required.
- Use the Freshservice ticketing platform to document incidents, update request status, and maintain accurate support records.
- Deliver deskside and remote assistance to users in a global IT environment, ensuring timely and effective issue resolution.
- Assist with device refresh activities by preparing replacement equipment, migrating users to updated hardware, and minimizing disruption.
- Work with technologies such as Active Directory, Microsoft tools, Citrix, and Cisco-related systems to support end-user connectivity and access needs.
- Experience providing help desk, service desk, or desktop support in a fast-paced technical environment.
- Working knowledge of Windows operating systems and Mac computers, with the ability to diagnose common user and device issues.
- Hands-on experience with computer hardware deployment, setup, and troubleshooting.
- Familiarity with ticketing systems and the ability to manage a high volume of support requests effectively.
- Understanding of Active Directory, user account administration, and access-related support tasks.
- Exposure to Microsoft environments, Citrix technologies, and Cisco-based infrastructure is considered an asset.
- Strong troubleshooting, communication, and customer service skills when supporting end users in person or remotely.
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