Aurum is an industry-leading window cleaningproperty maintenance group of companies. We are currently looking for a unique and dynamic individual to create new business and build new and existing clients in the various regions we operate in Canada.
Reporting to the Sales Manager, the Account Manager creates long-term, trusting relationships with our customers with the goal of developing new business from existing clients and actively seeking new sales opportunities. This position will liaise with cross-functional internal teams to improve the entire customer experience. The key area of focus for this role will be to grow Aurum's business within the commercial, residential, and post-construction industries.
Salary- $70-$75k/year+Commission (Open to Negotiation)
Job Type- Full-Time Permanent, In-Person
ShiftSchedule- Monday to Friday
Responsibilities
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Serve as the primary point of contact for an assigned portfolio of client accounts, managing day-to-day communication and relationship management
- Develop and maintain a strong understanding of each client's needs, service scope, and business objectives
- Identify opportunities for account growth, including upselling and cross-selling additional services
- Coordinate with operations, service delivery, and support teams to ensure client commitments are met on time and to standard
- Prepare and deliver regular account reviews, performance reports, and renewal proposals to clients
- Monitor client satisfaction and proactively address service issues, escalations, or complaints
- Negotiate contract terms, pricing adjustments, and service agreements in line with company policy
- Maintain accurate and up-to-date client records, activity logs, and pipeline data in the CRM (e.g. Salesforce)
- Track account-level KPIs such as retention rate, revenue growth, and client satisfaction scores
- Collaborate with sales leadership to forecast renewals and identify at-risk accounts
- Onboard new clients, ensuring a smooth handoff from sales to account management
- Stay current on industry trends, competitor offerings, and company service updates to better advise clients
- Represent the company professionally in client meetings, site visits, and calls
- Meet or exceed assigned retention and growth targets.
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All other duties as assigned.
Required Experience
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A minimum of 3 years of experience making a positive difference in an organisation
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3+ Years of account management experience in the service or operations industry
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Strong sales and negotiation skills
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Ability to build rapport with clients and understand their business needs
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Excellent communication (verbal and written) skills
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Ability to efficiently use Microsoft Office and Salesforce
Benefits:
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Health Care
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Paid time off
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Performance Bonus
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Travel allowance
- Phone data usage allowance
- Benefits commence on the first day of employment
Aurum and its affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
