We are currently seeking a Credit and Collections Supervisor to oversees the daily operations of the credit and collection’s function, ensuring timely collection of receivables, accurate credit assessments, and strong cross‑functional communication. This role is responsible for leading a team, enforcing accountability, improving processes, and maintaining a high standard of customer and internal service.
JOB PURPOSE
The Credit & Collections Supervisor is responsible for leading the credit and accounts receivable function to ensure timely cash collection, effective credit risk management, and accurate customer account maintenance. This role provides day‑to‑day supervision, drives team accountability, resolves complex customer issues, and partners with Sales, Operations, and Finance to support healthy cash flow and minimize financial risk. The supervisor ensures that credit policies are applied consistently, AR processes run efficiently, and customer relationships are managed professionally to protect the company’s financial position.
JOB RESPONSIBILITIES
· Team Leadership — Supervise, coach, and develop the credit & collections team to meet performance targets and uphold accountability standards.
· Collections Oversight — Monitor aging reports, prioritize high‑risk accounts, and ensure timely follow‑up on overdue balances.
· Credit Review — Evaluate customer credit applications, perform credit checks, and recommend credit limits based on risk analysis.
· Issue Resolution — Lead the resolution of billing disputes, short‑payments, and account discrepancies by collaborating with Sales, Operations, and Customer Service.
· Reporting & Analysis — Prepare weekly and monthly AR performance reports, highlighting risks, trends, and required actions.
· Process Improvement — Identify gaps in invoicing, documentation, and follow‑up processes; implement corrective actions to prevent recurrence.
· Cross‑Functional Communication — Ensure clear, concise communication with internal teams and escalate issues when required.
· Policy Compliance — Enforce credit policies, collection procedures, and internal controls to maintain financial accuracy and reduce risk.
· Customer Engagement — Maintain professional communication with customers regarding payment expectations, account status, and credit terms.
EDUCATION AND EXPERIENCE
· Education Requirements — Diploma or degree in Accounting, Finance, or Business (or equivalent experience).
· Experience — 3–5 years of credit, collections, or AR experience, with at least 1–2 years in a supervisory or lead role.
· Strong understanding of credit risk, collections strategy, and AR controls.
· Proficiency in Excel, ERP systems, and AR reporting tools.
· Excellent communication, negotiation, and conflict‑resolution skills.
· Demonstrated ability to hold teams accountable and drive performance.
· Strong analytical and summarization skills with the ability to present issues clearly and concisely.
We are committed to fairness and transparency throughout the hiring process. While most hiring decisions are made by people, technology including AI-based tools may be used to support certain stages such as screening or assessments. Any use of such tools is always complemented by human review.
We welcome applicants from diverse backgrounds and do not require Canadian work experience for this role.
Please note that all successful candidates will be required to complete a criminal reference check as a condition of employment.
We are an equal opportunity employer and are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout all stages of the hiring process. Applicants selected to participate are encouraged to inform Human Resources of any accommodations required to support their full participation.
Job Types: Full-time, Permanent
Pay: $75,000.00-$85,000.00 per year
Experience:
- people management : 5 years (required)
- Credit and Collections: 5 years (required)
Work Location: In person
