needs this position at times could be focused specifically on administrative duties or on
database entry.
Responsibilities:
• Establishes and maintains a high level of Client and Employer/Sponsor satisfac-
tion for group accounts. This includes building relationships with stakeholders
through education, registration, completion, changing sponsor and retention.
- Will visit stakeholders in person and virtually, on an as needed basis, in addition to
supporting and representing STO and trades events, mass registrations and com-
pletion information sessions.
- Communicates to and works with the Assessments and Registration Supervisor to
resolve unique and complex client/stakeholder issues.
- Reviews, validates and processes applications with assistance from Processing
Consultants.
- Validates by checking or proving the validity or accuracy of any/all material sub-
mitted in support of an application including but not limited to, personal identifica-
tion, academic transcripts, or trade certificates issued by another body or organi-
zation (i.e. Interprovincial, international, DND, etc.).
- Creates and maintains records for Skilled Trades Ontario ("STO") Group Account
Sponsors, including tracking of missing records apprenticeship Registration, com-
pletions and RTA registrations across large group registrations.
- Creates and maintains internal accounts for large financial transactions of Group
Accounts including distribution of group payments across individual clients and
reconciling with single payment from stakeholders.
- Monitors and replies to Group Account inbox for group services and verification
inbox and secure portal meeting departmental service level.
- Supports the policies and procedures set out by STO, and ensures information is
handled in accordance to legislation and STO privacy policy.
- Handles all files and data in accordance with both STO and applicable Govern-
ment guidelines and regulations.
- Enters accurate and reliable data into the appropriate database; including
Amanda, QuickBase, APPR and uses Ministry spreadsheets in accordance with
STO's standards, guidelines and policies.
- Reviews and validates data reports for accuracy and completeness.
- Creates, reviews and validates daily financial reconciliation reports ensure accu-
racy and completeness.
- Liaises with Ministry of Labour, Immigration, Training, and Skills Development
counterparts for information validation, including but not limited to Out of Province
