Job Overview
Are you passionate about helping people and their pets? Are you looking for a workplace that feels more like family than a corporation? Crescent Falls Veterinary Hospital is seeking a friendly, dependable Client Care Representative to join our team in our welcoming, small-town office environment.
At Crescent Falls Veterinary Hospital, we pride ourselves on offering personalized service with a warm smile. Our office is rooted in community values, where coworkers know your name, clients are treated like neighbors, and teamwork truly matters.
Crescent Falls Veterinary Hospital understands a work/life balance. Is leaving work on time, always getting your break, no weekend shifts important to you? Crescent Falls may be the practice you are looking for. Crescent Falls Veterinary Hospital is a busy two doctor, privately owned small animal practice. Located in the sunny, warm Okanagan Valley. The ideal candidate would be down to earth, yet comfortable in a growing practice. What are the perks? How does competitive compensation, extended medical/dental, staff discounts and uniform allowance sound to you? Reception experience an asset but not required as mentorship is provided. If being steps away from Silver Star Mountain and working with a supportive inviting team intrigues you, REACH out! We would love to hear from you. Contact: Annette Farkas HR Manager, Crescent Falls Veterinary Hospital
Responsibilities
- Client Communication & Scheduling: Answering multi-line phone systems, booking appointments, confirming visits, and managing email correspondence.
- Front Desk Management: Greeting clients and patients, checking them in/out, and maintaining a clean waiting area.
- Administrative Tasks: Maintaining, updating, and filing electronic or paper medical records.
- Financial Transactions: Processing payments, invoicing, and handling client accounts.
- Client Support & Education: Triage of phone calls to determine emergency situations, explaining charges, and providing basic education on products (e.g., food, flea medication).
- Record Management: Handling patient admission forms,, vaccination records, and laboratory reports.
- Client Satisfaction: Ensuring the client and pet visit is a positive experience and also following up with clients after each visit.
Requirements
- Previous experience in a customer service role is preferred; veterinary clinic experience is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple inquiries simultaneously while maintaining professionalism.
- Proficiency with computer systems and related software.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A positive attitude and commitment to delivering exceptional customer service.
- Empathy: Ability to handle distressed, worried, or grieving clients
Job Types: Full-time, Permanent
Pay: $19.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Work Location: In person
