- Carefully prepares beverages according to customer specifications, including but not
limited to coffee, tea, and espresso.
- Serves guests using principles of outstanding customer service.
- Maintains stock levels of items within the micromarket, including but not limited to milk
and cold beverages as required.
- Completes assigned side duties in a timely and efficient manner; side duties may include
but are not limited to: restocking, organizing stock rooms, checking all expiry dates on
products, counting inventory.
- Organizes the chairs within the lounge area and seating area.
- Sanitizes all high-touchpoint surfaces every two hours, or when soiled visibly.
- Refills the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares,
cleaning display cases and rinsing the espresso machine.
- Uses the UKG clock to sign in and out for the assigned shift in a timely manner
Follows all Optimum Service Training techniques to ensure exceptional customer service
during service.
- Acts with purpose and intention – uses effective time management skills.
- Interacts with customers and resolves customer complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are
past their best before date; follows FIFO and FEFO procedures at all times.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by
supervisor.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness
of service areas.
- Must interact with co-workers in order to ensure compliance with company service
standards, and company inventory and cash control procedures.
- Always follows all uniform and jewelry policy as per brand and company standards.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
CORE COMPETENCIES
The barista should demonstrate the following core competencies consistently:
- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders to
ensure event success, including providing exceptional customer service
- Maintains a professional appearance and demeanor at all times
- Ability to work at a fast pace
- Ability to remain calm under pressure and deal with unexpected situations and
customer concerns.
