About Family Caregivers of BC
Family Caregivers of British Columbia (FCBC) is a charitable organization dedicated entirely to supporting family and friend caregivers, people who provide unpaid care to a family member, friend, or neighbour.
Our mission is to improve caregivers’ quality of life through support, information, and education, while strengthening recognition of their vital role.
About the Role:
The Caregiver Rx Social Prescribing Project connects family caregivers to non-medical community supports through referrals from healthcare and community providers, helping to reduce caregiver isolation, stress, and burnout while improving access to resources, education, and services.
To strengthen its impact and expand its reach, the project is expanding services into Northern British Columbia through dedicated Community Navigator positions based in Prince George. Working in partnership with local organizations, communities, and service providers, the project will strengthen referral pathways, enhance caregiver access to supports, and apply culturally responsive approaches that reflect local needs, strengths, and priorities. Lessons learned through this expansion will inform the continued growth of caregiver social prescribing across British Columbia and contribute to more integrated, caregiver-centred health and community care systems.
As a key component of this expansion, the Community Navigator is a full-time, three-year term position responsible for providing individualized caregiver support, navigation, education, and connections to community resources. Applying social prescribing principles, the Navigator works directly with family caregivers to identify strengths, address needs, and access personalized supports, while also contributing to community engagement, partnership development, referral pathway enhancement, and ongoing project implementation and evaluation.
Central to the role is the delivery of individualized, whole-person support across in-person, telephone, and virtual settings. Navigators assist caregivers in addressing immediate practical concerns while supporting their longer-term physical, social, and emotional well-being. This includes providing emotional support, facilitating access to health and social services, connecting caregivers with community resources such as mental health services, financial supports, housing, social and recreational opportunities, nutrition programs, and exercise initiatives, and co-creating wellness plans using approaches such as Motivational Interviewing and Brief Action Planning.
Working collaboratively with community organizations, service providers, and other stakeholders, the Community Navigator contributes to the development and maintenance of referral pathways across the health and social care system. The role also supports program evaluation, continuous quality improvement, and knowledge sharing to help strengthen caregiver supports and inform future service delivery.
This position supports FCBC's commitment to improving access to coordinated, inclusive, and culturally responsive supports for family caregivers across diverse communities in British Columbia.
Key Responsibilities
1. Social Prescribing Navigation and Case Management
- Contact caregivers in response to incoming referrals, providing empathetic one-on-one emotional support, conducting intake assessments, assisting with navigation of the healthcare system, and facilitating connections to appropriate community resources.
- Support caregivers in accessing services and resources through warm hand-offs and follow-up as needed.
- Use validated screening tools to assess caregivers’ strengths, emotional capacity, and key concerns.
- Co-create individualized action plans that address whole-person needs and social determinants of health, using motivational interviewing and Brief Action Planning to support goal setting and behavior change.
- Develop, strengthen, and maintain referral pathways with health and social care partners into FCBC programs.
- Liaise with community programs, manage outgoing referrals, and gather feedback to support continuous service improvement.
- Maintain accurate and timely client records in the FCBC Salesforce Nonprofit database, ensuring data integrity to support evaluation and reporting.
2. Resource Development, Outreach and Community Engagement
- Collaborate with the FCBC team to regularly update and maintain community resources, ensuring they remain accurate and accessible for caregivers and referral partners.
- Support communication and outreach activities for caregivers, health care providers, and partner organizations.
- Deliver community presentations and attend events, exhibits, and partner meetings to raise awareness of Caregiver Rx and FCBC services.
3. Program Support and Evaluation
- Contribute to program evaluation activities by collecting data, tracking key metrics, and supporting program review and continuous quality improvement processes.
- Actively participate in team meetings, case consultations, professional development, and organizational initiatives.
- Stay current with evidence-based practices in social prescribing, caregiver support, and related fields to continuously improve service quality.
Qualifications and Experience
Education and Experience
- Degree in social work, healthcare, social services, geriatric care, mental health, or a related discipline, or an equivalent combination of education and relevant experience.
- Minimum 3 years of experience in case management, community or healthcare navigation, or a similar role supporting family caregivers.
- Experience working with rural, remote, and culturally diverse communities.
- Experience supporting clients across rural or geographically dispersed communities.
- Comfort with hybrid outreach, including in-person, phone, and virtual service delivery.
- Experience building partnerships with Indigenous organizations and communities.
- Demonstrated practice of cultural safety, humility, and trauma informed approaches.
- Experience working within or alongside the health and social care sector, including navigating and coordinating services across multiple systems such as health, housing, and income supports.
- Caregiving experience, whether personal or professional, is an asset.
Skills and Competencies
- Excellent interpersonal and communication skills, both written and verbal, with the ability to provide empathetic, professional, and inclusive support.
- Demonstrated knowledge of, or experience applying, motivational interviewing and Brief Action Planning to support goal setting and behaviour change.
- Experience working with groups, including facilitation, preferably in a peer support or workshop environment.
- Strong problem-solving skills, with the ability to support others in navigating complex systems.
- Experience navigating complex, fragmented systems across health, housing, and social services.
- Ability to coordinate care across multiple providers and sectors.
- Proven ability to build and sustain partnerships with health providers, nonprofits, and community leaders.
- Experience developing referral pathways or community networks.
- Ability to work independently, exercise sound professional judgment, and collaborate effectively as part of a team.
- Strong presentation skills and experience delivering community education are an asset.
- Proficiency in Microsoft Office and comfort using digital platforms such as Zoom, with the ability to support clients with varying levels of digital literacy.
- Ability to maintain accurate and timely records, with familiarity with Salesforce or similar CRM or case management systems considered an asset.
- Experience using data to identify service gaps and inform program improvements.
- Comfort contributing to evaluation and reporting in a pilot or evolving program.
- Commitment to equity, diversity, and inclusion, with the ability to communicate professionally and with cultural sensitivity across diverse communities, including 2SLGBTQIA+ communities, Indigenous peoples, and rural and remote populations.
Pay: $34.00-$36.00 per hour
Benefits:
- Dental care
- Extended health care
- Work from home
Application question(s):
- This is not a home support worker or care aide position. This role does not involve providing personal care (e.g., bathing, dressing, feeding, or physical lifting). Based on this, are you still interested in and qualified for this role, which focuses on system navigation, emotional support, and connecting caregivers to services? (Yes/No)
- Do you have at least 3 years of direct, hands-on experience providing one-on-one support (e.g., case management, navigation) to individuals or family and/or friend caregivers within health and/or social services? (Yes/No)
- Are you comfortable working independently in community settings, including travel to surrounding areas (potentially 1+ hour each way) and delivering support in-person, by phone, and virtually? (Yes/No)
- Do you currently have reliable access to a vehicle and a valid Class 5 driver’s license, and are you able to use your vehicle regularly for work-related travel? (Yes/No)
- Are you able to work in a hybrid model in Prince George, BC? (Yes/No)
- Do you currently have a valid Police Information Check with Vulnerable Sector Screening? If no, are you willing to obtain one within 2–4 weeks of your start date? (Yes/No)
- Please describe your interest in this position and explain how your education, training, and/or work experience have prepared you for the role. Include specific examples and provide the organization name, job title, employment dates, key responsibilities, support provided, and outcomes achieved for each example.
- Please describe your experience using a CRM or database system (e.g., Salesforce) to document client interactions and manage service delivery. Include specific examples with the organization name, job title, employment dates, CRM/database used, information documented, methods used to maintain data accuracy, client follow-up processes, and the volume or complexity of records managed.
- Please describe your experience working with healthcare professionals and/or community service partners to support clients or deliver services. Include a specific example with the organization name, job title, employment dates, partners involved, your role and responsibilities, communication and coordination methods, any challenges and how you addressed them, relationship management and follow-up activities, and the outcomes achieved.
- Please describe your experience working with rural, remote, diverse, and/or Indigenous communities. Include a specific example with the organization name, job title, employment dates, community or population served, work objectives, barriers encountered, steps taken to provide accessible and culturally respectful service, key lessons learned, and the outcomes achieved for clients, the community, or the organization.
Willingness to travel:
Work Location: Remote
