Contract Manager
Environmental Services Leadership - BC Children’s Hospital and Women’s Hospital & Health Centre
Vancouver, BC
In accordance with the Mission, Vision, Values and strategic direction of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Housekeeping Services, the Contract Manager is responsible for ensuring that contracted services meet PHSA specifications and standards. The Contract Manager works closely with senior contractor representatives and key customers to ensure excellent customer service is being provided and to resolve issues and problems arising from business with the contractor. Responsibilities include maintaining accountability and performance management processes for the contract, monitoring and reporting on contract deliverables, preparing the budget for the contracted services for approval by the Director, and supporting renegotiation or extension of existing contracts; and as required, assisting the tendering, transitioning and implementation of the new contracts. The Contract Manager engages customer departments in developing and modifying of service level agreements. The Contract Manager also acts as Consultant and key contact for Housekeeping Services across BCCH, BCW and BCCA.
The Contract Manager implements and maintains contract management processes and strategies to be used for Housekeeping contracts and ensures the annual service agreement and priorities are in alignment with the PHSA requirements. The Contract Manager is responsible for the day to day operation of a framework for data and financial reporting about service and operational performance of the contractor across all the three agencies. The Contract Manager works as requested by the Director in the development, preparation and re-negotiation or tender of the contract. The Contract Manager prepares the consolidated contract and performance management budget, and provides period reports to the Director.
The Contract Manager manages multiple projects and tasks simultaneously, and must constantly prioritize work.
What you’ll do
- Support PHSA, the Director and senior management to define contract management expectations for the Housekeeping contract and ensures reporting and monitoring processes exist with respect to compliance. Assist in aligning Housekeeping performance measures at all levels of the organization ensuring that standardized performance indicators are user-friendly and consistent and comparable in application.
- Develop management capacity to undertake corrective behaviour/action when contractor performance deviates from expectations or where management decisions may cause contractor performance to deviate from expectations.
- Establish and facilitate Housekeeping service review committees comprised of PHSA representatives including preparation of agendas, minutes/actionable items, follow up reports, review of standards and specifications, and service level agreements.
- Conduct regular follow up with operational and senior management staff at each agency and with senior contract representatives to ensure contracted Housekeeping service levels are achieved.
- Initiate third party quality reviews as defined within the Housekeeping Service contract.
- Develop service level agreements with customer departments ensuring required services are captured and modified as department requirements change.
- Monitor expenditures and reports on variances for contracted services budgets.
- Review and verify contractor invoices.
- Provide support in planning for and adjusting the contract to accommodate service additions and/or reductions due to changing standards, PHSA services and/or PHSA Agencies/facilities.
- Contribute to the overall strategic plan for Housekeeping Services. Responsibilities include taking a lead role in the analysis of the current situation and the future requirements of the area and setting priorities for planning and implementing strategies.
- Perform other related duties as assigned.
What you bring
Qualifications
- A level of education, training and experience equivalent to a Baccalaureate Degree in the area of Business Administration or other related discipline, and seven (5) years recent related experience in service management in health facilities including two (2) years recent experience in contract management. Prior management experience in both the public and private sectors is preferred.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Children’s Hospital and Women’s Hospital & Health Centre contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Solid understanding of contract management practices and related legislation. Excellent communication skills including the ability to facilitate negotiate and persuade others.
- Excellent organizational skills including the ability to prioritize workload to meet deadlines.
- Demonstrated analytical, problem-solving and dispute resolution skills. Ability to dead effectively with staff at all levels.
- Ability to develop and maintain excellent working relationships with agency management, contractor representatives, and senior management. Demonstrated skill to work effectively with a high degree of independence.
- Ability to operate related equipment including various word processing software and spreadsheet programs. Physical ability to perform the duties of the job.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Salary Range: $90,770 - $130,481 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 600 West 10th Avenue, Vancouver, BC V5Z 4E6
Closing date: Applications accepted until position is filled
Hours of Work: 08:00–16:00 / 09:00-17:00 (Monday to Friday)
Requisition #: 201371E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on July 16, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
