Service Appointment Coordinator - 1 Year Contract
Bolton Ford, Bolton, ON L7E 4C7
Are you a customer-focused professional with exceptional communication and organizational skills? We’re looking for a Service Appointment Coordinator to be the first point of contact for our customers at Bolton Ford. In this role, you’ll schedule service appointments, coordinate with the service team, and ensure every customer receives a seamless and positive experience from booking to vehicle drop-off. If you thrive in a fast-paced environment and enjoy delivering outstanding customer service, we’d love to hear from you.
Responsibilities:
Schedule and confirm customer appointments efficiently to optimize dealership operation
Greet clients professionally and assist with their scheduling needs
Maintain accurate records of appointments and customer interactions
Collaborate with the service team to coordinate customer visits
Follow up with clients to confirm upcoming appointments and gather feedback
Manage customer inquiries related to appointments via phone and email
Follow up with customers after service visits
Schedule appointments from call lists within the dealership customer database
Qualifications:
Proven experience in appointment scheduling or customer service within the automotive industry or related field
Excellent communication skills in English
Strong organizational skills with attention to detail
Ability to multitask effectively in a fast-paced environment
Proficiency with CDK dealership management software is an asset
Professional appearance
Ability to work collaboratively within a team
Positive attitude focused on delivering exceptional customer experiences
Experience (Preferred):
License/Certification:
The Rewards:
Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package.
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
Stock Purchase Program - Employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
Pay: $20.00/hr plus bonus pay
Vacancy: This is a 1 year contract role.
We thank all applicants for their interest - please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
