Titan Transline Inc is looking for an experienced Logistics Coordinator to join our dynamic team dedicated to providing our customers with extensive expertise, personalized and caring service. We are looking for an ambitious, organized and problem solving individual who will be responsible for managing transportation requests and ensuring our customers' needs are met with top level service from start to finish. The ideal candidate will be a self motivated and driven individual who can identify our customers transportation needs, collaborate and coordinate with partner carriers, shippers and receivers, negotiate pricing, have impeccable organizational and order entry skills, as well as be quick on their feet with anything the transportation world may throw at them.
Key Responsibilities
Logistics Coordinator Duties & Job responsibilities may include, but are not limited to:
- Build and maintain strong customer relations.
- Plan and coordinate our customers transportation needs with our partner carriers and their shippers and receivers.
- Actively search for competitive freight rates, building new professional relationships with carriers.
- Monitoring market changes and competitor pricing.
- Providing quotes and negotiating pricing with customers and carriers to meet margin requirements and ensure maximum profitability.
- Following our company’s processes when it comes to order entry, providing, gathering and indexing documents, tracking quotes and tracing shipments.
- Provide exceptional customer service and communication to our customer from start to finish of every shipment.
- Work collaboratively and closely with all Titan Transline Teams to ensure all customer needs are met.
- Work collaboratively and closely with all Titan Transline Teams to ensure all business goals are being met.
Qualifications and Requirements
- Post-secondary education in Supply Chain Management or a related field.
- Minimum 5 years proven work experience in customer service.
- Minimum 3 years proven work experience in logistics or a related transportation field.
- Experience with customer facing sales is an asset.
- Experience with port and rail freight is an asset.
- Forklift certification and experience is an asset.
- Knowledge of specialized equipment is preferred.
- Experience with TransPlus Fleet Manager and Loadlink software is an asset.
- High proficiency in MS Excel, MS Teams, MS Word and Conference Calls is a requirement.
- Excellent written and verbal communication skills with the ability to collaborate effectively with various Titan Tranline Teams.
- Analytical mindset with the ability to interpret data, analyze performance metrics and make data-driven decisions to help reach company goals.
- A strong understanding of mathematical concepts.
- Excellent organizational skills and attention to detail, with the ability to multitask, prioritize and meet deadlines.
- Ability to be agile and adapt to the changing needs of our customers and the business.
- Ability to work independently and as part of a team, with a high degree of positivity, enthusiasm, professionalism and motivation.
Location
- Office is located in Cambridge Ontario.
Compensation & Benefits
- Competitive Salary
- Discretionary Bonus
- Group Benefits or RRSP Contribution
- Weekly Company Lunches
- Casual Dress
- Paid Cell-Phone
- On-site Parking
Job Type: Full-time
Pay: $65,000.00-$75,000.00 per year
Ability to commute/relocate:
- Cambridge, ON N1T 1C6: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 5 years (required)
- logistics or related industry: 3 years (required)
Work Location: In person
