Job Overview
We are seeking a reliable and detail-oriented Medical Office Assistant to support the daily operations of our pediatric clinic.
Job Posting: Medical Office Assistant
We are seeking a reliable and detail-oriented Medical Office Assistant to join our team. The successful candidate will play a key role in supporting physicians and ensuring smooth daily clinic operations.
Key Responsibilities
Patient Care & Front Desk Duties
- Welcome patients and visitors courteously while maintaining a professional, friendly, and organized clinic environment.
- Answer, screen, and appropriately route incoming phone calls while providing exceptional customer service.
- Coordinate patient scheduling, including booking, confirming, rescheduling, and managing physician appointment calendars to ensure efficient patient flow.
- Participate in patient reminder initiatives by making phone calls and sending text or email confirmations for upcoming appointments.
- Respond promptly and professionally to patient inquiries received by phone and email.
- Process, distribute, and maintain incoming and outgoing faxes, emails, referrals, and other medical correspondence with accuracy and confidentiality.
- Liaise with physicians, specialists, healthcare providers, laboratories, pharmacies, insurance companies, and external clinics to support coordinated patient care.
- Request and verify patients' health cards, demographic information, and insurance details to ensure accurate, complete, and up-to-date medical records.
- Accurately upload, organize, and maintain patient documentation within the electronic medical record (EMR) system, ensuring complete and up-to-date patient charts.
- Ensure all documentation is completed accurately and in compliance with clinic policies, procedures, privacy legislation, and confidentiality standards.
- Provide administrative support to physicians and clinical staff, maintaining a high level of organization, accuracy, and attention to detail.
- Strictly follow office policies, procedures, and established workflows to ensure efficient clinic operations and quality patient care.
Clinical Support
- Support physicians during patient visits, including:
- Obtaining and recording vital signs
- Assisting with patient measurements
- Escort patients to examination rooms and assist with patient flow
- Perform room turnover, ensuring rooms are cleaned, organized, and fully stocked
- Maintain and restock examination rooms with necessary supplies
Inventory & Supplies
- Maintain accurate vaccine inventory and records
- Request and track vaccines, office supplies, and medical supplies (including laboratory and diagnostic supplies)
- Monitor and record refrigerator temperatures daily
- Perform routine equipment checks, including changing refrigerator batteries as needed
Operations & Compliance
- Open and close the clinic according to established procedures
- Follow all office policies and procedures accurately and consistently
Qualifications
- Previous experience in a medical office is a must
- Strong organizational and multitasking skills
- Excellent communication and teamwork abilities
- Strong understanding of the importance of handling patient information accurately and confidentially
- Experience with TELUS PS is an asset
- Team-oriented with a professional and dependable work ethic
- Ability to work in a fast-paced environment while maintaining attention to detail
This role is ideal for someone who is proactive, organized, and committed to providing high-quality patient care in a collaborative environment.
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
Experience:
- medical office administration: 2 years (required)
Work Location: In person
