We are seeking a highly organized, detail-oriented, and proactive Franchise Administration & Development Coordinator to support our growing franchise operations team. This role combines administrative support, franchisee relationship coordination, and franchise sales assistance into one dynamic position.
The ideal candidate is professional, personable, and capable of managing multiple priorities in a fast-paced franchise environment. You will play a key role in supporting franchise development, maintaining strong communication with franchise partners, and ensuring smooth day-to-day administrative operations.
Key ResponsibilitiesAdministrative & Office Support
- Provide day-to-day administrative support to the franchise and corporate teams
- Organize and maintain digital files, franchise records, and internal databases
- Prepare reports, presentations, contracts, and correspondence
- Coordinate meetings, calls, travel arrangements, and calendars
- Assist with invoice tracking, document collection, and general office coordination
- Ensure franchise documentation and compliance records are up to date
Franchise Relationship Support
- Serve as a point of contact for franchisees and assist with ongoing communication
- Support onboarding processes for new franchise partners
- Coordinate franchise training schedules, operational materials, and follow-ups
- Track franchisee requests and ensure timely communication between departments
- Assist in maintaining positive franchise relationships through professional and responsive support
- Help organize franchise meetings, conferences, and system-wide communications
Franchise Sales & Development Assistance
- Assist the franchise development team with lead management and candidate follow-up
- Coordinate franchise inquiry responses and qualification documentation
- Schedule discovery calls, meetings, and presentations with prospective franchisees
- Maintain CRM systems and track sales pipeline activity
- Prepare franchise sales materials, presentations, and disclosure packages
- Support franchise marketing initiatives and lead generation campaigns
- Follow up with prospective franchisees throughout the sales process
Qualifications
- Previous experience in administration, customer service, sales support, or franchise operations preferred
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Professional phone and email etiquette
- Proficiency in Microsoft Office and Google Workspace
- Experience with CRM systems is considered an asset
- Ability to work independently and collaboratively within a team environment
- Detail-oriented with strong problem-solving abilities
Preferred Attributes
- Positive and professional attitude
- Strong interpersonal and relationship-building skills
- Ability to handle confidential information with discretion
- Comfortable working in a fast-paced and evolving environment
- Interest in franchising, business development, and operations
Position Details
- Full-time position
- Competitive compensation based on experience
- Opportunities for growth within a rapidly expanding franchise organization
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
Work Location: Hybrid remote in Concord, ON L4K 2P8
