We are currently recruiting for a Team Lead, Field Support to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.
The role of the Team Lead, Field Support is to provide support to the Manager, Field Support and Claims Supervisors, as well as provide regular guidance and support to Field Support Employees in the day-to-day operation of the department.
- Provide administrative support to the Claims Supervisor as needed.
- Assist Claims Supervisor and assign claims to CA’s as needed.
- Complete QA reviews on all trainee claims.
- Provide support to Field Support team, answering questions and offering guidance on processing and pricing.
- Work with Claims Supervisor and Field Support Employees to increase accuracy and efficiencies within the department.
- Assist in group and/or remote training sessions as needed.
- Assist with additional pricing on trainee claims.
- Process field claims (data entry/pricing), as required
- Bachelor’s degree or an equivalent combination of education and experience.
- 6+ years of relevant work experience in the insurance claims industry, specifically with property and/or content claims, or 3 years in an edjuster role.
- Ability to manage claims independently without supervision.
- Be able to provide an adequate workspace, free of noise.
- Employee must provide their own high speed internet service.
- Company equipment including laptop will be provided. It is the employee’s responsibility to care for and maintain the equipment.
- Own vehicle and valid driver’s license.
- Criminal check required.
- Overnight travel required - Currently, overnight travel (out of region) is a regular occurrence. All extended travel costs (flights, rental cars, hotels, meals) will be handled by use of a corporate credit card.
- Excellent verbal and written communication skills.
- Good organizational and interpersonal skills.
- Ability to effectively lead, train and develop employees.
- Thorough knowledge of services being delivered by edjuster.
- In-depth knowledge of insurance coverages, policies and practices.
- Computer and technical skills.
https://www.edjuster.com/
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Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
