•Clean guestrooms •Room Inspections •New Hire training •Coaching
Achieving Excellence:
As a Housekeeping Supervisor, you are empowered to uphold and exceed guest expectations by ensuring "picture perfect" cleanliness and service standards throughout the hotel, each and every shift. From overseeing public areas to inspecting guest rooms, your leadership plays a vital role in shaping the guest’s first impression of our hotel. Cleanliness is not only a standard; it's a message of care and quality. You will lead your team by providing daily structure, coaching, and assistance, ensuring that each member is set up for success and that operational excellence is consistently achieved.
How You Will Achieve Excellence:
- Leads by example by consistently completing tasks and ensuring nothing is left unfinished for the next shift. Willingly accepts and completes additional responsibilities to a high standard.
- Fosters a supportive team culture by staying operationally aware, offering help without being asked, and encouraging team engagement during meetings and events.
- Manages team dynamics with emotional intelligence, responding calmly, empathizing with staff and guests, and resolving conflict constructively.
- Ensures seamless shift transitions by confirming all assigned tasks are completed before shift end, maintaining continuity and accountability.
- Exemplifies professional conduct, showing sensitivity to the needs and viewpoints of both colleagues and guests while promoting a respectful, inclusive work environment.
- Demonstrates resilience and self-awareness under pressure, maintaining a positive, solutions-focused attitude and modeling a growth mindset.
Skills:
- Acts as a role model through proper grooming, uniform standards, and a professional demeanor, setting the tone for the entire housekeeping team.
- Understands the business impact of cleanliness and guest satisfaction; anticipates operational needs and takes proactive steps to address them.
- Supports training and development by coaching team members in the technical and service aspects of their roles. Recognizes that effective training reflects in team performance.
- Aligns with departmental goals, actively driving results with energy, positivity, and consistent productivity.
- Balances supervisory responsibilities with hands-on support, making sound decisions, resolving issues quickly, and keeping the team operating smoothly under pressure.
- Holds self and others accountable for actions, outcomes, and delivering consistent quality during every shift.
What you do:
- Monitor guest satisfaction by ensuring rooms are cleaned and maintained according to brand standards and timelines, anticipating guest needs and responding promptly to requests.
- Inspect for quality and consistency, using inspection templates and standards to perform room checks regularly, reinforcing high expectations with your team.
- Evaluate room furnishings and fixtures, addressing issues you can resolve independently and reporting other deficiencies promptly to leadership and maintenance.
- Uphold a high attention to detail
- Prioritize health and safety for team and guests by identifying hazards and reporting them immediately.
- Lead onboarding and training, delivering hands-on technical instruction, ongoing feedback, and coaching to ensure new hires are confident and capable.
- Carry out additional responsibilities as assigned by your manager or department leadership.
Working Conditions:
The Housekeeping department may experience:
- Continuous physical movement during work hours
- Require long periods of standing and bending
- Lifting up to but not limited to 30lbs
- Periods of working alone
- Fast paced work environment
Pay: $20.00-$22.00 per hour
Flexible language requirement:
Experience:
- Housekeeping: 2 years (required)
- Hotel : 1 year (required)
Work Location: In person
