Our client is a growing organization specializing in group benefits solutions and is seeking an experienced Senior Group Benefits Agent to join their Markham team.
This is an excellent opportunity for an established Group Benefits professional who has strong experience managing complex benefit programs, supporting plan sponsors and members, and independently handling day-to-day administration and problem resolution.
The successful candidate will take ownership of client and member servicing, provide knowledgeable guidance on group benefits programs, and contribute to the continued success of the team.
What You'll Do
- Serve as a key point of contact for plan sponsors and group benefits members
- Manage day-to-day administration and servicing of group benefits programs
- Respond to complex inquiries involving eligibility, claims, coverage, payments, and plan options
- Investigate, troubleshoot, and resolve plan sponsor and member issues
- Process enrolments, member changes, and updates while ensuring data accuracy
- Review and process monthly billing statements
- Conduct plan audits and coordinate required information
- Support members with online portals and insurer platforms
- Identify potential issues and determine appropriate solutions or escalation
- Prepare client and member communications, documentation, and reports
- Maintain accurate records and ensure service standards are consistently met
- Collaborate with internal teams and contribute to process improvements and special projects
- Share knowledge and best practices with team members
What We're Looking For
Must-Haves:
- Minimum 5 years of experience in group insurance
- Strong experience in group benefits administration and client servicing
- Experience with system integration
- Strong knowledge of group benefits plans, processes, and administration
- Advanced proficiency with Microsoft Office, particularly Word and Excel
- Strong analytical, mathematical, and problem-solving abilities
- Exceptional attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to independently manage complex priorities and deadlines
- Strong judgment and ability to identify and resolve issues effectively
Nice-to-Haves:
- CEBS certification
- Bilingual in English and French
- Experience with multi-employer or Flex benefit plans
- Experience with insurer platforms and member portals
Compensation & Benefits
- $70,000–$80,000+ base salary, depending on experience
- Permanent, full-time position
- 37.5-hour work week
- Hybrid work arrangement – 3 days remote after training
- Flexible scheduling depending on client/group requirements
- Supportive and collaborative team environment
- Opportunities for continued professional growth
Please note: Some client groups operate with extended office hours until 7 PM Monday through Wednesday. Depending on the groups assigned, there may be a requirement to work a later shift on a scheduled basis, with advance notice provided.
Why Consider This Opportunity?
- Join a growing organization specializing in group benefits
- Take ownership of established client and member relationships
- Work with a variety of group benefits programs and complex client needs
- Opportunity to leverage your experience in a more senior capacity
- Hybrid flexibility after training
- Collaborative environment with opportunities to contribute to process improvements and team initiatives
- Strong opportunity for long-term career development
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
