Production & Delivery Lead
Position Summary
Olive & Fig is seeking a detail-oriented and highly organized Production & Delivery Coordinator to ensure every food order is accurately prepared, packaged, labeled, and dispatched. This role is responsible for maintaining our high standards of quality and food safety while coordinating the timely delivery of products to clients.
The ideal candidate thrives in a fast-paced environment, takes ownership of their work, and understands the importance of accuracy when handling dietary restrictions, special requests, and delivery logistics.
Key Responsibilities
Order Fulfillment & Packaging
- Accurately wrap, package, and prepare all products for delivery and pickup.
- Ensure all orders are completed according to Olive & Fig presentation and quality standards.
- Verify product quantities, order details, and customer requests before dispatch.
- Maintain an organized and efficient packing and staging area.
Dietary Compliance & Quality Assurance
- Review all orders for dietary restrictions, allergies, and special requirements.
- Ensure products are prepared, packaged, and labeled accurately according to customer specifications.
- Apply and verify all dietary and allergen labels prior to dispatch.
- Conduct final quality checks to ensure accuracy and consistency.
Delivery Coordination
- Prepare and expedite orders to delivery drivers according to scheduled delivery times.
- Ensure drivers receive the correct orders, delivery instructions, and supporting documentation.
- Monitor delivery schedules and communicate any delays or issues proactively.
- Maintain accountability for all orders leaving the facility.
Driver Management & Issue Resolution
- Serve as the primary point of contact for delivery drivers during active delivery routes.
- Track deliveries and ensure timely completion.
- Investigate and resolve delivery discrepancies, missing items, customer concerns, and driver-related issues.
- Escalate significant delivery concerns to management as required.
- Maintain accurate records of delivery incidents and resolutions.
Qualifications
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently under pressure.
- Excellent communication and problem-solving abilities.
- Experience in food service, catering, hospitality, fulfillment, or logistics is an asset.
- Understanding of food allergies and dietary restrictions is preferred.
- Ability to stand for extended periods and lift up to 30 lbs.
- Flexible availability, including early mornings, evenings, weekends, and peak seasonal periods.
Key Success Measures
- Order accuracy and quality control.
- Compliance with dietary and allergen requirements.
- On-time delivery performance.
- Customer satisfaction.
- Effective resolution of delivery and fulfillment issues.
- Maintenance of Olive & Fig's presentation and service standards.
WHAT OLIVE & FIG OFFERS
- Flexible work environment (Daytime schedule; Tues – Saturday; Closed Sundays & Mondays); Schedule can fluctuate based on special events and holidays.
- Opportunities for growth
- Product Purchase Discount & Complimentary Employee Meals
- Exciting off-site events and field trips
- Opportunity to work with a dynamic, growing business and make a meaningful impact
- Bonuses where applicable
ABOUT OLIVE & FIG
Olive & Fig is Ontario's leading luxury charcuterie company that combines a passion for food and a love for bringing people together. Inspired by the culinary traditions of a Greek household where cheese and olives were a staple of every meal, Olive & Fig was founded in 2019 with the desire to create memorable experiences with delicious food at the forefront.
We believe in sourcing the freshest and highest quality ingredients, with a focus on supporting small local businesses. Our attention to detail, alluring product presentation and commitment to customer satisfaction set us apart and have made us the go-to choice for events across the Greater Toronto Area (GTA), including corporate lunches, intimate gatherings, weddings, brand launches, and more.
As the first ecommerce charcuterie company in the GTA, we have become experts in charcuterie delivery. Along with our elevated style and exceptional product quality, we have become Toronto’s favourite charcuterie company across households and corporations, including Pinterest, ABC, Shopify, Canadian Tire, Bell Canada, Mejuri, and others. Our unique delivery-based model allows us to serve high-volume orders, ensuring that each customer receives personalized and tailored experience.
Visit olive-fig.com to learn more about Olive & Fig
Together, We Graze
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Discounted or free food
- On-site parking
- Store discount
Work Location: In person
