SUMMARY: Processing customer transactions, cleaning and restocking the store, completing daily shift report, balancing the till, assisting in other areas as required.
Applicants must be available evenings and weekends.
Experience selling Ontario Lottery and Gaming (OLG) products is required.
DUTIES & RESPONSIBILITIES:
GENERAL
- Ensures standards of housekeeping and store image are maintained
- Complies with all Health and Safety requirements
- May be asked to perform clerical and banking duties
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the store
- Perform other duties as required when necessary
- Runs the end of day for the POS system
- Responsible for opening and closing the store as per key holder duties (as required)
LOSS PREVENTION
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking
CUSTOMER SERVICE
- Ensures store employees present proper image to the public in accordance with Dress Code Guidelines (ie. clean appearance and work-appropriate clothing)
- Answers inquiries regarding the location of product etc
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
MERCHANDISING
- Ensures shelves are clean and organized with proper rotation
- Ensures product displays are set up and taken down as directed
- Monitors inventory level and informs management
QUALIFICATIONS
Planning, Judgement and Decision Making
- Independent thinking as it relates to organizing store
- Problem-solving is essential to ensure customer satisfaction
- Plan work to maximize efficiency and minimize costs
- Stock appropriate inventory levels
EXPERIENCE
- Customer service oriented
- Ontario Lottery Gaming (OLG) experience required
- Knowledge of tobacco products
- Computer literate
- Organized
- Efficient time management skills
- Familiarity with retail business
- Commitment to providing customer service
WORKING CONDITIONS
- Ability to work flexible shifts including nights and weekends
- COVID-19 considerations: To keep our employees as safe as possible, we've installed clear plastic barriers, and provided masks, gloves and hand sanitizer
- Employees must enforce hand sanitization and customer mask-wearing for all shoppers
PHYSICAL REQUIREMENTS
- Ability to lift up to 50 pounds
Criminal record check required, will be reimbursed upon hire.
Job Types: Part-time, Permanent
Pay: $17.60 per hour
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
Work Location: In person
