Role Summary
We are seeking a Technical Specialist to provide application development, production support, and operational maintenance for a platform integration deployed within the client’s private cloud infrastructure.
This role is responsible for developing and maintaining code, investigating production incidents, supporting network and certificate-related activities, and maintaining integrations across technologies such as Microsoft Bot Framework, Salesforce Einstein and Agentforce, Google Dialogflow, Node.js, and large language model-based autonomous agent development platforms.
Key Responsibilities
- Investigate and troubleshoot production incidents using documented procedures, monitoring solutions, and automated diagnostic tools.
- Analyze application, API, network, and infrastructure logs to identify root causes and recommend appropriate resolutions.
- Support custom platform adapter applications and associated messaging workflows.
- Develop and maintain code for data ingestion, data translation, and data-masking services.
- Monitor and troubleshoot network-related issues involving virtual machines, IP addresses, DNS resolution, routing, and system connectivity.
- Support certificate management activities, including scheduled renewals, validation, deployment, and troubleshooting.
- Collaborate with client Infrastructure, DevOps, Microsoft Support, and other vendor support teams during incident investigation and resolution.
- Support integrations with client-developed APIs and validate API responses, payloads, error messages, and HTTP status codes.
- Participate in knowledge-transfer sessions, code reviews, technical documentation, release activities, and operational readiness assessments.
- Maintain accurate support documentation, troubleshooting procedures, and technical runbooks.
Required Technical Skills
Candidates must have a strong understanding of:
- Virtual machines, IP networking, DNS resolution, connectivity, and network architecture.
- Python development and scripting, including experience with the Pandas library and related technologies.
- Production support, incident management, and technical troubleshooting.
- Certificate management and SSL/TLS concepts.
- SSH, Vim, JSON validation, and command-line troubleshooting.
- Native HTML, CSS, and JavaScript web application development.
- REST APIs, API integrations, and API troubleshooting.
- Log analysis, problem investigation, and root-cause analysis.
Required Experience
Candidates should have experience with:
- Node.js server-side application development and support.
- Microsoft Bot Framework, Salesforce Einstein or Agentforce, Google Dialogflow, or similar autonomous AI agent development platforms.
- Microsoft Teams integrations and enterprise messaging platforms.
- Event-driven application architectures.
- Azure Repos, Azure development environments, and related DevOps practices.
- Large language models and AI-enabled application integrations.
- Amazon S3, Amazon DynamoDB, and other database technologies.
Preferred Qualifications
- Experience supporting enterprise applications deployed within regulated or highly controlled environments.
- Familiarity with Microsoft Azure, Amazon Web Services, Google Cloud Platform, and their respective enterprise support processes.
- Experience working with cross-functional teams, including Infrastructure, DevOps, application development, cybersecurity, and vendor support organizations.
- Strong technical documentation, operational support, and knowledge-transfer skills.
- Strong analytical, communication, and problem-solving abilities.
- Ability to manage competing priorities and respond effectively to production incidents.
