Fix Auto is looking for a Customer Service Representative!
If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a Customer Service Representative, you will act as brand ambassador and provides positive brand experience to all customers.
A day in the Life of a Customer Service Representative at Fix Auto
· Serving customers in person via the telephone or emails.
· Effectively manage front office operations to ensure efficient organization and support the sales function
· Maintain & clean front office area ensuring it is tidy at all times
· Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
· Communicate and interact with clients throughout the different technologies such as text messages, emails, etc.
· Review damage reports, repair orders and estimates of repair cost and plan work to be performed.
· Create repair estimates for potential clients according to Fix Auto and insurance companies best practices/guidelines.
· Monitors vehicle to ensure timely delivery.
· Closing of RO files
· Receive, post, tag and put away parts.
· Maintain an organize parts area.
· Follow up on parts and credits.
· Post invoices in Dext and Quickbooks.
· Accounts Payable and Receivables.
· Cleaning vehicle occasionally when the detail department requires assistance
· Other related tasks as required.
Core Competencies
· Customer Focus
· Communication
· Energy & Stress Management
· Teamwork
· Quality Orientation
· Problem Solving
· Accountability and Dependability
· Operating Equipment
· Ethics and Integrity
· Results Oriented
· Negotiation
Why Fix Auto?
Fix Auto is part of the Fix Network, one of the world’s largest automotive aftermarket services providers. Celebrating more than 27 years of excellence, each of our over 900 Fix Auto Centre is owned and operated locally offering a wealth of opportunity for personal growth and development.
Throughout your journey with us, you can sharpen your skills by attending the ongoing courses at one of our three training centres where you learn from a faculty of repair experts, technology professionals and customer excellence specialists. We are a company taking on new challenges and for our people this means exceptional career development opportunities and the chance to be part of a team that is the best in the world in a fast-paced environment.
Apply now!
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
