(As a unionized employer, Centennial College gives preference to internal candidates as defined in the collective agreement. External candidates will be considered only if there are no qualified internal candidates)
Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.
We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.
Position Summary
Reporting to the Associate Director, HRIS and Operations, the HRIS Support Analyst provides day-to-day operations support to the HRIS team, including troubleshooting and testing, report validation and submission, user/data security, training documentation and instructions, and all HRIS projects including upgrades, enhancements and new functionality.
Responsibilities
- Provides 2nd level troubleshooting support for end users within the HRIS system (i.e. FLAC, EPAF, Salary Calculation, PTE, and Faculty Creation)
- Review errors, test or replicate to determine if there is an underlying system failure.
- Performs testing for new functionality, upgrades, enhancements and fixes. Builds scenarios for unit and report tests, performs test cases, verify and log issues and results
- Compiles project reports for review by Project Manager and team
- Drafts and/or edits user training materials including manuals and other learning tools to reflect system upgrades, enhancements or process reengineering
- Runs, audits and revises all scheduled union reports (Academic, Support and PT Support). Ensure on-time submission to partners including seniority list, service reports, partial load registration etc.
- Coordinates the data collection, verification and submission of HRIS data into the Annual College Council Survey (for College funding)
- Conducts training workshops for end users. Draft and maintain user documentation and reports for new and revised processes
- Liaises between HR/Payroll functional users, Information Technology (IT) Specialists and Analysts, and other cross functional members of the ARP and ARP-Project Implementation Enhancements
- Develops and lead an end-user support group to gather feedback on effectiveness of FLAC modules.
- Tracks ongoing quality concerns as received through meetings or day-to-day operations. Provides input and recommendations to HRIS team to resolve system inefficiencies, improve customer service or better meet client needs
Qualifications/Experience
- 3-year diploma in a relevant field including Project Management, Communications, Business-Information Systems or Computer/Analyst Program, or equivalent combination of education and experience
- Minimum 3 years of related experience in a high-volume customer support role, with demonstrated experience working with an HRIS and related systems (FLAC, EPAF, AISMartR (Cognos BI))
- Project Management Certification or a PCP Designation is an asset
- Experience with Banner systems and business processes including FLAC, Salary Calculator, Positive time entry, and EPAF are a strong asset
- Proficiency in solving end-user problems with an integrated payroll and HRIS system; building test scenarios and testing new system enhancements, managing data and ensuring accuracy of report generation
- Demonstrated experience developing process documentation, training materials and user guides
- Training experience is a strong asset
- Strong analytical, critical thinking and independent judgement skills to solve end-user problems
- Participation, as a team member, through an HRIS project, system enhancement or upgrade
- Strong customer service and continuous improvement orientation
- Experience documenting business requirements for reports with ability to build complex reports using report writer.
- Able to facilitate discussion groups
Apply online: www.centennialcollege.ca/careers
Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.
When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by June 10, 2026 at 11:59 PM EST. Please quote Job ID J0626-0134. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
