RECEPTIONIST/SWITCHBOARD OPERATOR (RCMP)
Competition # 26-141
Status: Auxiliary
Department: Police Services
Salary: $26.73 - $31.39 per hour
Closing: August 16, 2026
We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us!
POSITION OVERVIEW
The Switchboard Operator / Reception Clerk provides switchboard, reception, and clerical support for all Maple Ridge RCMP sections. The role requires strong knowledge of section functions, sound judgment, and a professional customer service approach to ensure calls, inquiries, and visitors are handled efficiently and appropriately. The incumbent also performs a range of recurring clerical duties and contributes to a positive public-facing service experience.
What You’ll Do:
Answer, screen, and route all incoming telephone calls.
Determine appropriate referrals and connect callers to the correct section or staff member.
Take and relay messages when staff are unavailable.
Respond to routine public and internal inquiries by phone and at the reception counter.
Direct visitors to the appropriate department or contact.
Maintain awareness of section personnel and functional responsibilities.
Type correspondence, reports, memoranda, and related documents.
Prepare routine correspondence in standard format.
File and index correspondence and office records.
Provide clerical assistance and support overflow work from sections, as needed.
Perform related duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent knowledge and skill in the operation of a switchboard.
Knowledge of modern office practices and procedures.
Ability to memorize factual information pertaining to Municipal Departments and to interpret this data effectively.
Ability to speak distinctly with a pleasant voice.
Ability to deal courteously and tactfully with the public and RCMP personnel.
Ability to maintain sustained attention to detail.
Proficient in operating standard office equipment. ln those cases where the Section function includes the use of a typewriter, typing ability shall be 60 w.p.m. minimum.
Ability to compose routine letters and memoranda.
Ability to understand and execute oral and written instructions.
Ability to perform routine clerical and moderately complex typing tasks.
Good knowledge of business English, spelling and punctuation.
Good knowledge of office procedures, skill in typing and transcribing machine dictation.
Ability to perform police computer data entry and retrieval of information.
REQUIRED EDUCATION AND EXPERIENCE
High school graduation supplemented by switchboard and typing training; some switchboard operation and receptionist experience or an equivalent combination of training and experience. Training in the area or equivalent experience in public relations and its importance as a “front line” function within a public service.
LICENCES AND CERTIFICATES
Ability to obtain and maintain RCMP Security Clearance.
HOURS OF WORK:
Hours of work are governed by Schedule “B” (M) - based on Article 12.01 which may, at the discretion of the Commanding officer of the RCMP or his/her duly appointed representative, work any seven (7) hours between the hours of 7:00 am and 12:00 midnight, Monday to Sunday, inclusive, with shift differential as per Article 13.10. When shifts are changed, or positions hired, employees in the positions will be given shift preference on the basis of seniority.
EQUITY STATEMENT
At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [email protected].
WHAT WE OFFER YOU:
The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.
We thank all applicants for their interest, however, only those under consideration will be contacted.
