Overview
The Branch Manager oversees all operational, technical, and business functions of the calibration laboratory. This role ensures high‑quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.
Essential Duties and Responsibilities
· Oversee day‑to‑day lab + onsite operations, including scheduling, workflow management, and resource allocation – all with the help of the lab manager
· Conducts daily/weekly meetings with lab manager to ensure full utilization of technician capabilities and that overtime is managed to meet customer expectations.
· Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports.
· Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements.
· Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
· Ensure accuracy and reliability of calibration services through strong quality control practices.
· Support and participate in internal and external audits; address nonconformities and implement corrective actions.
· Oversee calibration of lab standards and assist technical and QA teams with metrology‑related issues.
· Review warranties, evaluate technical concerns, and resolve escalated calibration challenges.
· Lead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedback.
· Participate in hiring, onboarding, and performance reviews.
· Foster a positive, collaborative, and high‑performance work culture.
· Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service.
· Identify growth opportunities and collaborate with sales teams to expand the customer base.
· Manage branch P&L, including budgeting, expense control, and financial analysis to ensure profitability.
· Track and report key performance metrics, providing insights and recommendations for improvement.
· Perform other duties as assigned to support branch success.
Education and/or Experience
· High school diploma or GED required
· Military PMEL/TMDE/GPETE training or an Associate’s Degree in Electronics or related technical field preferred.
· Minimum of 5-10 years of experience in a technical or operations‑focused environment, including at least 2-5 years of leadership experience.
· Hands‑on experience calibrating test and measurement equipment.
· Working knowledge of ISO/IEC 17025 requirements.
· Proficiency with Microsoft Office and general computer applications.
· Exposure to budgeting, quoting, or cost control preferred
· P&L or operational management experience preferred
Other Skills and Abilities
· Strong leadership and team‑management capabilities.
· Excellent communication and interpersonal skills.
· In‑depth understanding of calibration processes, standards, and industry regulations.
· Strong business acumen, analytical skills, and strategic thinking.
· Effective problem‑solving and decision‑making abilities.
· High attention to detail and commitment to quality.
· Ability to work under pressure, manage competing priorities, and meet deadlines.
· Familiarity with calibration software and tools.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position primarily involves working at a computer workstation for extended periods, requiring prolonged sitting and consistent use of a keyboard and mouse to access and process information. The role also includes regular communication via phone and email, necessitating clear verbal and written skills. While performing the duties of this job, the employee must be mobile within the department and may need to maneuver throughout the facility to collaborate with staff in other areas. Occasionally, the employee may be required to lift or move items weighing up to 50 pounds.
Working Conditions (on-site/off-site):
Work is conducted in an office and laboratory environment to include exposure to moderate noise.
Pay: $100,000.00-$110,000.00 per year
Work Location: In person
