About Fitset Ninja
Fitset Ninja is a leading ninja obstacle training organization with thriving locations in Edmonton and Calgary, AB, and we’re growing fast. This summer, we’re launching an exciting pop-up location in Kelowna, BC, marking the first step toward establishing a permanent presence in the Okanagan. Our long-term vision is bold: to bring Ninja Obstacle Sports into the mainstream and expand Fitset Ninja locations across Canada.
Our mission is simple: inspire people to unleash their full potential. We live this through a community that’s energetic, supportive, and committed to growth, for our athletes and our staff.
What Does Our Staff Say About Fitset?
“The team is amazing! Lots of energy and a chance to build real friendships.”
“I love the staff social events. My supervisor genuinely cares about me and this role has helped me develop skills to use in the future.”
“I appreciate the openness to new ideas and feedback. The leadership team is accessible and I have felt supported during my time here.”
What Will You Be Doing?
Our Guest Experience team is responsible for ensuring smooth, consistent daily front desk operations and delivering a high-quality guest experience at Fitset Ninja. This role is central to maintaining accuracy in administrative processes, supporting member and trial journeys, and creating a welcoming, well-organized environment for athletes and families.
Who You Are
- Well organized with great time management skills
- Able to follow procedures
- Energetic, positive, and professional with customers
- Willing to give and receive feedback
- Strong work ethic
- Trustworthy
- Respectful
- Flexible and adaptable to changing situations
- Team player that works collaboratively and flexibly with others
- Strong written and verbal communication skills
- Strong attention to detail
- Flexible and adaptable to changing situations
- Dedicated to delivering exceptional customer service
- Reliable, on time and dependable with minimal supervision
- Willingness and ability to learn new skills quickly as required for the position
- Comfortable creating and implementing new procedures as needed
- Knowledge of Google Workspace products (Google Sheets, Google Docs, etc.) is an asset
- Fun, charismatic people person who can talk to anyone
- Represent the Fitset Ninja values and mission
Responsibilities
- Deliver consistent, high-quality front desk service and in-person guest interactions
- Greet and assist athletes, parents, and visitors in a professional and welcoming manner
- Respond to inquiries across in-person, phone, email, and social media channels
- Act as a reliable source of information regarding memberships, bookings, and general facility operations
- Support facility maintenance by completing cleaning, restocking, inventory and organization duties
- Ensure waiver and booking records are accurate and up to date
- Administer First Aid and incident reports as required
- Process check-ins, purchases (memberships, concessions, merchandise), and bookings accurately
- Support the free trial process, including confirming bookings and meeting defined KPIs related to trial conversion
- Conduct follow-up communication with trial participants who did not purchase membership
- Execute retention calls to support member engagement and continuation
- Follow established SOPs while identifying practical improvements where appropriate
- Provide necessary information to Customer Service Team for follow up
- Uphold Fitset Ninja’s values of growth mindset, teamwork, and passion for helping others
- Provide feedback to leadership on how Fitset Ninja can deliver a consistent 5-star customer experience
- Contribute to a positive, high-energy, and organized facility environment
Qualifications
- Prior customer service experience
- Ability to work evenings and weekends on a recurring weekly basis
- Completed and cleared Police Record check with Vulnerable Sector Search completed prior to start date
- Valid Standard First Aid / CPR-C required within three months of hire date
Compensation & Rewards
- Competitive wage
- Awesome employment perks
- Extended health benefits after three months of employment
- Career development and opportunity for advancement
Pay: $20.00-$22.00 per hour
Benefits:
- Casual dress
- Company events
- Extended health care
- On-site parking
- Wellness program
Application question(s):
- We value a growth mindset at Fitset Ninja — always learning, improving, and trying new things. What’s one accomplishment you’re proud of that shows you overcame a challenge or learned something new?
- At Fitset Ninja, we are a team that supports one another, has each other’s backs, and works together to achieve outcomes that go beyond what we could accomplish alone. Tell us about a time you contributed to a team’s success. What was the situation, what was your role, and what was the outcome?
- A big part of this role is creating a positive experience for athletes, parents, and guests. Tell us about a time you helped someone (a customer, coworker, or community member) in a meaningful way. What did you do, and why was it important to you?
Work Location: In person
