The Western Ottawa Community Resource Centre (WOCRC) is a community-based, not-for-profit organization dedicated to promoting health, wellness, safety, and inclusion across far west Ottawa. Since 1986, WOCRC has supported individuals and families through a wide range of community, social, and health services designed to strengthen and empower the communities we serve.
Our programs support children, youth, families, newcomers, seniors, and individuals experiencing crisis or social isolation through counselling, housing and violence against women services, community development initiatives, health promotion, and family support programming.
At WOCRC, we are committed to fostering healthy, inclusive, vibrant, and resilient communities where individuals feel supported, connected, and empowered to thrive.
POSITION SUMMARY:
WOCRC is recruiting a full-time temporary Service Coordinator with an estimated start date of August 10, 2026 to August 6, 2027 with the possibility of extension.
The Service Coordinator, Community Support, is part of a multi-disciplinary team that addresses issues related to supporting independent community living for older adults and adults with disabilities. This position is responsible for working assessment, delivery and coordination of a range of community and social services for the identified population.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Providing initial contact to all new clients to Community Support Services, establishing rapport, assisting in identifying needs and providing information about services;
- Receive, intake and complete assessment, planning and interventions for programs and referrals to programs through contact directly with clients and caregivers through telephone contacts, home visits, off site service provision and walk ins;
- Responsible for all aspects of assessing client eligibility and need for service delivery including but not limited to: Meals Delivery, Transportation, Foot Care, Diners Clubs, Going Home Program, Integrated Care and Enhanced Support Services
- Providing ongoing point of contact to all clients accessing Meals Delivery, Transportation, Foot Care, Diners Clubs, Going Home Program, Integrated Care and Enhanced Support Services
- Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult / adult with disabilities as identified in their Care Plan/ Care Plan
- Consult and work with clients Power of Attorney and/ or Substitute Decision Maker when necessary
- Proving information and referral information to clients, families, care givers, community members, and other health care and social service professionals
- Provide referral for counseling and support to clients as required, as well as follow up
- Develop, maintain, implement and evaluate appropriate safety and security measures for clients, volunteers and paid drivers
- Complete Supervision and evaluations for volunteers as required
- Receive requests for service from clients and work with Program Assistant(s) to meet service requests
- Identify risk factors and provide appropriate support for social isolation, mental health, and social determinants which impact the general well-being and health of community members
- Complete Subsidy applications and assessments for clients with low income to assist with costs of services, including SnoGo Assist
- Determine Eligibility and assist with applications to provide support to individuals inclusive of: but not limited to Ontario Disability Support Program, Trillium programs, Old Age Security and Canada Pension Plan, Veteran’s Affairs, Low Income Energy Assistance Program, and Long Term Care
- Coordinate and complete services for clients referred by the Going Home Program.
- Refer clients where appropriate and necessary to external support services including but not limited to Primary Care Outreach, Essential Health and Social Supports, City of Ottawa, Personal Care Independent Living. Geriatric Assessment Outreach Team, Geriatric Psychiatry Community Services of Ottawa, Adult Day Programs, and Care Coordination
- Follow up with clients by telephone and / or home visit when there is a change in client’s health or needs
- Complete Community Home safety checks of known vulnerable individuals
- Facilitate education and support groups as required
- Arrange payment from subsidy funds if client unable to pay for services
- Link with appropriate service providers and/or community resources
- Communicate and liaise with community partners to ensure effective provision of service delivery
- Maintain a client case load for consistent support and follow-up
- Monthly follow up with new clients and waitlisted clients
Advocacy:
- Support and promote advocacy skills of community members and assume an advocate role as required
- Support and advocate on behalf of clients and their families in obtaining services through other social and/or health providers
- Actively participate in committees regarding services available, gaps in services and issues affecting clients and their families
Community Education:
- Promote awareness of issues affecting older and persons with disabilities amongst colleagues and community members
- Develop community strategies to increase awareness of issues affecting members of our communities served
- Participate as a staff member in internal and external meetings, public relations events, fundraising events and media contacts as requested
- Responding to community requests for information
- Presentation to community groups as requested
- Engage in outreach activities to heighten public awareness of the Centre and its services, focusing on rural transportation
- Promote CSS Services through development of internal and external promotional material
- Collaborate with Corporate Service for internal and external publication of promotional material
Coordination of Policy and Service:
- Participate as a Community Support team member at internal and external meetings
- Take a leadership role and/or participate in advocacy and coordination committees of social and health services on a local level, particularly related to issues affecting seniors and persons with physical disabilities
- Design, maintain and implement appropriate procedures for effective service delivery
- Adopting and promoting a participatory style of planning and problem solving
- Provide coverage for team members as required
- Advocacy for coordinated planning of services
- Establishing and maintaining links with community groups and agencies to facilitate referrals and positive working relationships
Training and Development:
- Participate and contribute to the recognition of volunteers associated with Community Support services
- Provide staff development training to colleagues on areas of expertise
- Provide training to community groups as necessary
- Provide opportunities for students to practice skills and participate in the delivery of Community Support services
Administrative and Evaluation:
- Prepare and maintain client and information files
- Prepare and maintain all necessary documentation and statistics related to responsibilities and duties on a monthly, quarterly and annual basis
- Participate and contribute to the Centre’s evaluation
- Be accountable for payments, billings, petty cash and/or other financial record-keeping related to the provision of services and client fees associated with the services
Perform other related duties as assigned
QUALIFICATIONS:Education and Experience:
- B.A., B.S.W., or SSW with a major in Gerontology, Counseling or Community Support or equivalent in education and training
- Minimum two years experience in social and health services working with seniors and/or persons with physical disabilities
- Clearly demonstrated client assessment skills using validated tools (InterRAI suite preferred)
- Experience working with and managing volunteers considered an asset
- Knowledge of local communities served
- Knowledge of and commitment to community based model of social work intervention, Health Equity and Social Inclusion lens
- Public speaking and public education skills
- Knowledge of and familiarity with the continuum of care services including community social and health services and long term care
- Strong organizational and communication skills
- Ability to travel throughout Ottawa, especially rural areas
- Experience in program development, delivery and evaluation
- Valid driver’s license, access to a vehicle, adequate insurance coverage
Language Competencies:
- Ability to communicate fluently in English, spoken and written
- Ability to communicate fluently in French, spoken and written is an asset
- Ability to communicate in other languages reflective of populations served is an asset
Computer Competencies:
- Microsoft Office Suite of Products – Intermediate
- CIMS - Intermediate
Our Commitment to Equity, Diversity & Inclusion
The Western Ottawa Community Resource Centre (WOCRC) is committed to fostering an inclusive, accessible, and equitable workplace where all individuals are treated with dignity and respect. We value diversity and are dedicated to building a workforce that reflects the communities we serve.
WOCRC welcomes applications from individuals of all backgrounds, identities, and lived experiences, including but not limited to women, Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, newcomers, and individuals from diverse cultural and socio-economic backgrounds.
We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources via email at
[email protected].
We thank all applicants for their interest. However, due to the volume of applications received, only those selected for interview will be contacted.
This role represents an existing vacancy.
