Position Summary : To provide technical hardware and software support to all internal departments in a professional and timely manner.
Duties and Responsibilities:
Primary Responsibilities:
- Respond to and resolve service desk escalations and service requests
- Assist internal personnel with Mac and PC issues, networks, printers, software, and configuration of phones
- Responsible for both Mac and PC support over full life cycle
- Troubleshoot Windows 10/11, Microsoft Office, and other PC software
- Image and deploy PCs to company and client standards
- Troubleshoot and configure printers, copiers and scanners
- Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems
- Provide telephone support
- Maintain inventory tracking
- Responsible for maintaining server room
- Conduct security and compliance checks and mitigate issues
- Provide A/V setup for meetings
- Assist with on-boarding and off-boarding of users
- Package, test, deploy, update, and troubleshoot software
- Analyze desktop hardware and software processes for efficiency and need
- Document processes and procedures
- Train users and other personnel on how to best use the different systems and tools
- Maintain phone system users, teams, and call flow logic
- Having a thorough knowledge of Lais Hotel Properties Limited’s’ products and services
- All other duties as assigned
- Post-Secondary Degree (or equivalent) in IT or related discipline (Preferred)
- 1+ year of experience related to IT
- Required technical skills:
- Working knowledge of desktop and laptop hardware
- Familiarity with networking, routing, ports, and protocols
- Ability to troubleshoot Windows 10/11, Microsoft Office, and other PC software knowledge
- Ability to troubleshoot printers, copiers and scanners
- Able to work on projects with minimal supervision
- A team player who is flexible and responsible
- Must be a patient and steadfast worker
- Multitasking skills with a proven ability to juggle multiple projects with changing priorities, under minimal supervision
- Proven analytical and troubleshooting skills
- Strong written and verbal communication skills
- Ability to work rotate in the after-hours emergency on-call schedule
Additional Assets:
- Previous experience in the Hospitality Industry
- Previous experience with Mitel Telephony Suite
- Experience supporting a Call Centre environment
Questions, quoting the job title and location, may be directed to [email protected]
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
