We are seeking a proactive and customer-driven professional to join our team as a Service & Parts Coordinator. This leadership role is responsible for overseeing the daily operations of both our Service and Parts Departments. You will play a key role in ensuring smooth workflows, delivering excellent customer service, and driving efficiency across departments.
Key Responsibilities
Leadership & Department Oversight
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Take ownership of Service and Parts operations, ensuring both departments run efficiently and profitably.
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Lead by example in delivering exceptional customer service and fostering a positive team culture.
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Coordinate between technicians, vendors, and customers to maintain clear communication and timely service.
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Monitor inventory levels, service schedules, and department performance, making adjustments as needed.
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Implement best practices to improve customer satisfaction and operational efficiency.
Customer Service & Parts Management
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Greet and assist customers with parts, accessories, and service needs.
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Process parts sales, special orders, and returns accurately using the inventory management system.
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Maintain a clean, organized, and fully stocked Parts Department.
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Provide knowledgeable product recommendations and suggest add-ons to enhance the customer’s boating experience.
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Manage parts receiving, inspections, and vendor communications.
Service Coordination & Workflow Management
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Create, manage, and close repair orders with accuracy and attention to detail.
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Schedule service appointments and assign work to technicians based on availability and priority.
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Communicate updates, costs, and timelines to customers in a clear and professional manner.
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Ensure all required parts are available to complete repair orders on time.
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Oversee quality and timeliness of completed service work, ensuring high customer satisfaction.
Qualifications
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High school diploma or equivalent; additional training in business, service management, or marine technology is a plus.
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Proven experience in service coordination, parts management, or a leadership role in a customer-focused environment.
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Strong leadership, organizational, and problem-solving skills.
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Excellent communication and interpersonal abilities.
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Proficiency with computer systems; experience with inventory and service management software preferred.
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Knowledge of marine products and equipment is an asset (training available).
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Ability to lift and carry heavy objects when required.
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Flexible availability, including weekends, and holidays.
What We Offer
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Competitive compensation & benefits package.
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Leadership role with opportunities for career growth in the marine industry.
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A supportive and team-oriented work environment where initiative is rewarded.
Start date: April 1, 2026
