Clinic Operations Coordinator
Endura Physio | Sainte-Geneviève, Montreal
At Endura Physio, this role is essential.
You will often be the first person our patients meet, the first voice they hear, and one of the people who has the greatest impact on their overall experience.
But this role goes far beyond reception.
We are looking for an organized, proactive, warm, and independent individual who enjoys being at the center of the action. Someone who can coordinate, improve, communicate, and move things forward in a fast-paced environment where no two days are the same.
Why This Role Matters
Being a Clinic Operations Coordinator at Endura Physio is much more than managing schedules and answering phones.
It's about:
- Contributing directly to an exceptional patient experience;
- Supporting a team of passionate physiotherapists and therapists;
- Ensuring the clinic runs smoothly day-to-day;
- Playing an active role in Endura's growth and development;
- Being a trusted resource and key pillar of the organization.
You will help keep the clinic operating efficiently while participating in projects that have a meaningful impact on our growth and presence within the community.
Why Join Endura Physio?
We are a growing clinic that believes strongly in movement, health, community, and the development of the people who make up our team.
At Endura, you'll find:
- A young, dynamic, and collaborative team;
- An environment where ideas and initiative are encouraged;
- Real autonomy in your work;
- Opportunities for advancement as the clinic continues to grow;
- A culture built on teamwork, respect, and enjoying what we do;
- The opportunity to contribute directly to the growth of an ambitious local business.
We are not simply looking for someone to fill a position. We are looking for someone who wants to grow with us.
What You'll Do
Depending on your strengths and growth within the role, your responsibilities may include:
Patient Experience & Customer Service
- Welcome patients with professionalism and warmth;
- Respond to phone calls, emails, and patient inquiries;
- Manage appointments, waitlists, and cancellations;
- Follow up with patients as needed;
- Help deliver an outstanding patient experience from start to finish.
Operations Coordination
- Support the clinical team with day-to-day needs;
- Help ensure smooth clinic operations;
- Manage inventory and clinic supply orders;
- Assist with improving internal systems and workflows;
- Coordinate administrative and organizational projects.
Marketing & Growth
- Assist with social media management;
- Coordinate photo and video content collection;
- Support marketing campaigns and newsletters;
- Monitor Google reviews and online reputation;
- Help organize community and sporting events.
Reporting & Continuous Improvement
- Track clinic statistics and key performance indicators;
- Assist with referral and partnership follow-ups;
- Help optimize clinic systems and operational processes.
Who We're Looking For
You may be a great fit if you:
- Enjoy helping people and providing exceptional customer service;
- Are naturally organized and detail-oriented;
- Take initiative and solve problems proactively;
- Thrive in a fast-paced environment;
- Can manage multiple priorities effectively;
- Have strong communication skills;
- Are positive, professional, and solution-focused;
- Enjoy learning and growing.
Qualifications & Assets
- Experience in administration, coordination, or office management;
- Customer service experience;
- Interest in healthcare, sports, wellness, or fitness;
- Bilingual (English and French);
- Experience with Jane App or clinic management software is considered an asset.
What We Offer
- A meaningful role where your contribution truly matters;
- A supportive and collaborative team environment;
- Diverse and engaging responsibilities;
- Genuine opportunities for growth and advancement;
- A workplace where you can learn, develop, and make a real impact.
If you enjoy organizing, coordinating, communicating, and making a difference in people's lives, we'd love to meet you.
Job Type: Full-Time or Part-Time (to be discussed)
Compensation: Based on experience (approximately $20–$25/hour)
Benefits
- On-site parking
- Casual dress
- Flexible schedule
- Discounts on select clinic services
- Team events and community activities
- Hybrid work opportunities
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Work from home
Work Location: Hybrid remote in Sainte-Geneviève, QC H9H 1C4
