Job Overview
We are seeking a dynamic and organized Medical Office Administrative Coordinator & Client Services Coordinator to join our healthcare team on a full or part-time basis. This vital role combines administrative excellence with exceptional client service, ensuring smooth operations within our medical and dental practices. You will be the first point of contact for patients and clients, manage scheduling, handle billing and insurance processes, and support clinical staff with administrative tasks. Your energetic approach will help create a welcoming environment while maintaining efficient office workflows. If you thrive in fast-paced settings, possess strong organizational skills, and are passionate about delivering outstanding patient care, this opportunity is perfect for you!
Responsibilities
- Greet patients and clients warmly, ensuring a positive first impression and smooth check-in process
- Manage appointment scheduling using practice management software such as Dentrix or similar systems
- Coordinate patient flow between clinical staff and administrative functions to optimize daily operations
- Handle billing, insurance claims, and payments accurately while maintaining confidentiality
- Maintain electronic medical records with precision, ensuring all documentation complies with healthcare regulations
- Support human resources activities including onboarding new staff, tracking certifications, and managing staff schedules
- Assist with budgeting tasks by monitoring office supplies, expenses, and resource allocation
- Supervise administrative team members when applicable, providing guidance to ensure high-quality service delivery
- Collaborate with medical professionals to ensure compliance with medical terminology standards and hospital protocols
- Prepare reports on office performance metrics and assist in process improvements for efficiency
Requirements
- Proven experience working in a dental or medical office environment with familiarity using Dentrix or comparable practice management software
- Strong knowledge of medical terminology, electronic medical records (EMRs), and healthcare compliance standards
- Previous supervisory experience in an administrative setting is highly desirable
- Experience in human resources functions such as staff onboarding, scheduling, and certification tracking
- Background in hospital or acute care settings is a plus, demonstrating adaptability to fast-paced healthcare environments
- Knowledge of budgeting principles related to healthcare practices and office supplies management
- Excellent communication skills to interact effectively with patients, staff, and external partners
- Ability to multitask efficiently while maintaining attention to detail in a busy medical office setting
- Join us in making a difference by providing outstanding administrative support that enhances patient experiences and streamlines healthcare delivery.
We value energetic professionals who are committed to excellence and eager to grow within a supportive team environment!
Pay: $48,000.00-$59,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care
- VRSP
Work Location: In person
