Island Eyecare is seeking a professional, experienced, and accountable Front Desk Optometric Assistant to join our award-winning clinic. This is more than a reception role — it’s a vital position that supports both patient experience and clinic performance across optometry and dry eye services.
If you’re confident in your clinic skills, have optical or optometric experience, and take pride in creating an exceptional patient journey — this is your opportunity to thrive in a collaborative and innovative environment.
Key Responsibilities
- Greet patients and manage check-in/check-out procedures with professionalism and warmth
- Answer phone and email inquiries; coordinate appointments and follow-ups efficiently
- Manage patient information and appointment flow using Optosys EMR
- Perform pretesting, including auto-refractor, IOP, OCT, and retinal imaging
- Coordinate with optometrists and technicians to maintain a smooth clinical schedule
- Provide basic patient education (e.g., dry eye treatment options, general service info)
- Occasionally support with contact lens training and optical dispensing (as backup)
- Ensure the front desk area reflects the polished, high-end standard of our brand
- Handle insurance claims, billing support, and internal communications effectively
- Collaborate with the Helix MedSpa team to coordinate service flow and scheduling as needed
Skills & Qualifications – What We’re Looking For
We are looking for a seasoned, mature team player who understands the flow of a medical office and is confident in delivering top-tier service in a clinical setting.
Required Skills & Experience
- Experience in an optometry or optical clinic (front desk, clinical assistant, or dispensing)
- Familiarity with optometric equipment and procedures, including:
- Auto-refractor
- Intraocular pressure measurement (IOP)
- OCT and retinal imaging
- Proficiency in clinic scheduling, patient coordination, and EMR systems (Optosys preferred)
- Excellent customer service and communication skills
- Strong time management and the ability to stay composed in a fast-paced environment
- Attention to detail in data entry, documentation, and scheduling accuracy
- Professional, respectful, and committed to building strong patient relationships
- Open to feedback and growth, with a team-first mindset
Preferred (Nice-to-Have)
- Experience with contact lens education or training
- Knowledge of optical dispensing, frame adjustments, and lens options
- Familiarity with dry eye services, IPL, and patient education protocols
- Experience working with pediatric patients
- Understanding of insurance billing and claim processing
Training & Development
We will provide in-depth training on our dry eye protocols and medical aesthetics services through Helix MedSpa. You will be cross-trained to support both sides of the business and help coordinate patient flow across departments — ensuring a seamless experience for every patient.
What Makes This Role Different
- A meaningful role where results and patient satisfaction are everything
- A chance to work in a dual-brand clinic environment focused on eye health and aesthetics
- A clinic culture built on accountability, excellence, and professionalism
- A high-functioning team that values leadership at every level
- Opportunity to grow into leadership or patient care coordinator roles
Apply Today
If you’re ready to bring your optical experience, professionalism, and passion for patient care to one of Victoria’s most respected clinics, we’d love to meet you. Join Island Eyecare and help us deliver an experience that keeps patients for life.
Job Types: Full-time, Permanent
Pay: $23.00-$25.00 per hour
Expected hours: 32 – 40 per week
Additional pay:
Benefits:
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Optical: 1 year (preferred)
- Optometry: 1 year (preferred)
Language:
Location:
- Victoria, BC V8V 3K5 (required)
Work Location: In person
