Join Indigo Park Canada – Leading the Parking Industry!
At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.
We are currently seeking a Parking Reservations Clerk for our Toronto Pearson Airport location. This role is responsible for supporting customers with parking reservations, responding to inquiries, investigating transactions, processing refunds, and ensuring an exceptional customer experience through professional and timely service.
What Would You Be Doing?
- Support customers with their use and navigation of the parking reservation platform.
- Greet and assist customers in person, over the phone, and via email, delivering a friendly and efficient experience.
- Inform and advise customers and clients on our products and services.
- Respond to email queries in a timely and professional manner.
- Investigate transactions and provide solutions for parking transaction discrepancies.
- Review transactions and process refunds/payments as required, maintaining accurate tracking logs.
- Monitor voicemails and respond to customer inquiries courteously and efficiently.
- Assist with parking permit duties and provide staff relief as required.
- Perform reservation administration duties and general office support as directed.
- Generate and submit reports according to internal deadlines.
- Maintain confidentiality and accuracy when entering and managing customer data.
- Collaborate with team members to ensure a high level of customer satisfaction.
- Other duties as assigned
What Are the Working Conditions?
- Annual Salary: $38,000 - $40,000
- Monday to Friday schedule
- 100% on-site position based at Toronto Pearson Airport
- Must be able to work in a fast-paced customer service environment
- Must be able to sit and/or stand for extended periods of time
- Must be able to manage multiple priorities while maintaining a high level of accuracy
What Are We Looking For?
- Minimum 2–3 years of customer service experience, preferably in environments such as retail, hospitality, parking, or call centers.
- Strong English communication skills (both verbal and written), with a positive attitude and openness to direction and feedback.
- Professional communication and interpersonal skills.
- Proven customer-service-oriented mindset and problem-solving abilities.
- Manage and maintain confidential information.
- Experience with reservation or ticketing systems is an asset.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and general computer use.
- Bilingualism in English and French is a strong asset.
- Ability to stay calm under pressure in a fast-paced environment.
- Comfortable working independently with minimal supervision.
- Strong attention to detail and concern for accuracy and customer satisfaction.
- Exceptional time management and organizational skills with the ability to prioritize effectively.
- Ability to work efficiently in a team.
- The position requires 100% of work hours to be performed at the office.
What Makes You a Great Fit
- You bring a professional, client-first attitude to everything you do.
- You’re tech-savvy and comfortable navigating new systems and tools.
- You take initiative and pride in delivering quality work.
- You enjoy being part of a supportive team and helping others succeed.
- You’re eager to learn and contribute to a positive, customer-centric environment.
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment without discrimination. Accommodations are available on request in relation to materials or processes.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.
#IPC1
