ResponsibilitiesOrder Desk & Customer Service
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Process orders, confirm product details, check availability, and coordinate with internal team members.
- Assist customers with product information, pricing, delivery timing, and documentation.
- Maintain accurate customer, order, and quote records.
- Follow up on open quotes and outstanding customer requests.
Quotes, Cost Sheets & Invoicing
- Prepare customer quotes using supplier pricing, freight costs, margins, and internal cost sheets.
- Assist with cost sheets and pricing calculations.
- Prepare and issue invoices.
- Review purchase orders and ensure details match quotes, pricing, quantities, and delivery terms.
- Coordinate with purchasing, warehouse, and management to ensure orders are handled correctly.
Inside Sales & Account Support
- Proactively identify related products customers may need.
- Suggest add-on products where appropriate.
- Help grow sales from existing customers through follow-up and product knowledge.
- Support customer relationships with professionalism, accuracy, and responsiveness.
- Learn company's product lines and become comfortable discussing common applications.
Graphic Design, Drawings & Catalogue Support
- Assist with editing and creating product drawings, catalogue pages, product sheets, and marketing materials.
- Update product literature, forms, and internal documents.
- Work with existing templates and branding.
- Assist with basic layout, image editing, and document preparation.
- Experience with Adobe Illustrator, InDesign, Photoshop, Canva, or similar software is an asset.
Administrative Support
- Support general office administration as needed.
- Maintain organized files and records.
- Assist with supplier documentation, certificates, freight paperwork, and customer forms.
- Help improve internal processes, templates, and product information.
Qualifications
- Experience in order desk, inside sales, customer service, sales coordination, or administrative support.
- Strong attention to detail and accuracy with numbers, pricing, and paperwork.
- Comfortable speaking with customers by phone and email.
- Ability to follow up proactively rather than waiting for direction.
- Good computer skills, including Microsoft Office, Excel, Outlook, and general business software.
- Experience preparing quotes, invoices, purchase orders, or cost sheets is an asset.
- Graphic design or catalogue/layout experience is a strong asset.
- Experience with industrial, marine, hardware, construction, manufacturing, or distribution businesses is an asset.
- Willingness to learn technical products.
The Person We Are Looking For
- Organized, reliable, and detail-oriented.
- Friendly and professional with customers.
- Comfortable asking questions and learning technical products.
- Sales-minded, but not pushy.
- Able to manage multiple requests at once.
- Takes initiative and looks for ways to help the customer and the company.
- Enjoys both administrative/detail work and customer interaction.
In person, Monday to Friday 8-4:30pm
Pay: $58,000.00-$68,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
