The Lead Mobile Repair Specialist is responsible for mobile device repairs, cellphone accessory sales, inventory ordering, and supporting daily store operations. This role combines technical repair expertise with retail sales and store management to ensure smooth operations and excellent customer experience.
Key Responsibilities:
- Diagnose and repair smartphones and mobile devices (screen, battery, charging port, software issues, etc.)
- Sell cellphone accessories and provide product recommendations to customers
- Manage inventory, order parts and accessories, and track stock levels
- Oversee daily store operations and maintain organized workspace
- Provide excellent customer service and explain repair processes clearly
- Handle customer inquiries, quotes, and service timelines
- Train and support junior technicians or store staff if required
- Maintain repair records and sales documentation
- Ensure quality control and proper repair standards
Skills & Requirements:
- Strong knowledge of mobile phone repair (iPhone & Android)
- Retail sales experience preferred
- Inventory and ordering management experience
- Strong communication and customer service skills
- Ability to multitask between technical and retail duties
- Attention to detail and problem-solving skills
Job Type: Full-time
Pay: $18.00-$18.50 per hour
Education:
- Secondary School (preferred)
Experience:
- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
