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Fixed Operations Manager - Trent Valley Honda | Peterborough, Ontario
At Trent Valley Honda, we're more than just a dealership; we're a team, a family culture, and a proud part of the Peterborough community.
We're looking for a Fixed Operations Manager who genuinely enjoys leading people, building strong relationships, and creating an exceptional experience for both customers and employees. While operational expertise is important, we're looking for a people leader first, someone who knows how to inspire a team, develop talent, and create a culture where people enjoy coming to work every day.
If you're passionate about customer service, believe culture drives performance, and want to be part of a dealership where relationships matter, we'd love to meet you.
What You'll Be Responsible For
As our Fixed Operations Manager, you'll oversee the Service and Parts Departments while helping guide a team of more than 25 employees.
You'll work closely with department leaders to:
- Create an outstanding customer experience that keeps people coming back
- Build, coach, mentor, and develop a high-performing team
- Foster a positive workplace culture built on respect, accountability, and teamwork
- Drive department performance, profitability, and efficiency
- Support succession planning and help employees grow their careers
- Collaborate with all dealership departments to ensure a seamless customer journey
- Monitor key performance indicators and identify opportunities for improvement
- Resolve customer concerns with professionalism, empathy, and care
- Lead ongoing process improvements while maintaining a strong focus on people
The ideal candidate will have:
- 5+ years of progressive leadership experience within automotive Fixed Operations
- Experience leading Service and Parts departments in a franchised dealership environment
- Proven success managing teams of technicians, advisors, parts personnel, and department leaders
- A track record of improving customer retention, employee engagement, profitability, and operational efficiency
- Experience analyzing and acting on key performance metrics to drive results
- Strong understanding of warranty administration, technician productivity, service capacity management, parts inventory management, and customer retention strategies
- Experience working directly with OEM programs, standards, and performance expectations
- Honda experience is considered an asset but is not required
What We're Looking For
We're looking for someone who combines strong leadership skills with solid fixed operations experience.
You bring:
- Leadership experience within automotive fixed operations
- A proven track record of developing and motivating teams
- Strong service and parts operational knowledge
- Excellent communication and relationship-building skills
- A customer-first mindset
- The ability to coach, mentor, and hold people accountable
- Strong business acumen and understanding of departmental performance metrics
- A positive, collaborative leadership style
- The ability to navigate challenges while keeping employees engaged and focused
Most importantly, we're looking for someone who values people, relationships, and culture as much as results.
Why Trent Valley Honda?
Peterborough is a community built on relationships, and that's how we operate our dealership.
At Trent Valley Honda, you'll find:
- A supportive ownership and leadership team
- A dealership that values its employees and invests in their growth
- A strong reputation in the community
- A culture built on teamwork, trust, and respect
- The opportunity to make a meaningful impact on both the business and the people around you
Pay: $120,000.00-$150,000.00 per year
Work Location: In person
