About Us
We are a growing commercial roofing company seeking a detail-oriented and proactive Accounts Receivable & Collections Coordinator to join our accounting team. This role is responsible for managing customer accounts, collections, payment follow-up, documentation requirements, and maintaining accurate records to support timely payments and healthy cash flow.
The ideal candidate has experience in accounts receivable, collections, customer account management, and construction-related billing processes. Construction industry experience is considered an asset.
Key Responsibilities
Accounts Receivable & Collections
- Manage the full accounts receivable cycle, including invoicing support, payment application, account reconciliation, and collections.
- Monitor AR aging reports and prioritize collection activities.
- Proactively follow up with customers by phone and email regarding outstanding balances.
- Maintain detailed collection notes and provide regular updates on account status.
- Investigate and resolve payment discrepancies, billing issues, and customer inquiries.
- Reconcile customer accounts and ensure balances are accurate and current.
- Apply customer payments received by cheque, EFT, ACH, direct deposit, and credit card.
- Escalate overdue, disputed, or high-risk accounts to management.
Customer Account & Billing Administration
- Set up new customer accounts and jobs accurately within Sage 50 Accounting.
- Maintain customer master files, billing contacts, addresses, purchase orders, and payment terms.
- Ensure invoices are submitted to the correct contacts and meet customer billing requirements.
- Maintain accurate records of customer communications and account history.
- Support timely resolution of billing issues that may delay payment.
Project Documentation & Customer Portals
- Maintain organized electronic customer and project files in a paperless environment.
- Ensure contracts, purchase orders, and required supporting documentation are properly maintained.
- Submit invoices and supporting documents through customer and general contractor portals.
- Monitor portal submissions, approvals, and rejected items to ensure timely resolution.
- Prepare and maintain statutory declarations, warranty documents, and other customer-required documentation.
- Work with Project Managers and internal teams to obtain missing information required for billing and collections.
Qualifications
- College diploma or university degree in Accounting, Finance, Business Administration, or a related field preferred.
- Minimum 3 years of experience in accounts receivable, collections, or accounting.
- Experience in construction, roofing, service, or project-based industries is an asset.
- Strong understanding of accounts receivable processes, aging reports, reconciliations, and collection procedures.
- Experience with customer account setup, payment terms, and maintaining accurate customer records.
- Experience submitting invoices and supporting documentation through customer and general contractor portals is an asset.
- Proficiency with Sage 50 Accounting or similar accounting software.
- Strong Microsoft Office skills, including Excel, Word, and Outlook.
- Excellent attention to detail with strong organizational and time-management skills.
- Ability to manage multiple priorities, meet deadlines, and work independently.
- Strong communication skills with the ability to work professionally with customers and internal teams.
Pay: $55,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
