We are looking for a Senior Project Coordinator to support incident management activities for a leading organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can keep critical response efforts organized, communicate clearly with stakeholders, and help reduce business and client impact during service disruptions. Working in a hybrid environment, you will partner with business and technology teams to keep incidents moving from identification through resolution while maintaining accurate records and timely updates.
Responsibilities:
- Coordinate incident response activities from initial identification to closure, ensuring tasks, updates, and follow-ups stay on track throughout the lifecycle.
- Prepare and maintain detailed incident records, timelines, and supporting documentation so that each event is accurately captured and easy to review.
- Assess business impact by gathering information on affected clients, products, and services in collaboration with internal teams and operational partners.
- Draft and circulate clear internal and external communications that reflect approved messaging and provide timely status updates.
- Support incident calls by organizing meeting logistics, recording key decisions, documenting action items, and following up on outstanding tasks.
- Assist with post-incident reviews by collecting relevant information, summarizing findings, and monitoring corrective and preventative actions to completion.
- Work closely with technology, operations, product, and support teams to promote accurate information sharing and coordinated decision-making during active incidents.
- Provide backup support during high-priority situations and participate in after-hours on-call coverage when critical incident response is required.
- Identify recurring issues, process gaps, and improvement opportunities, then contribute to updates to incident procedures, tools, and templates.
- Bachelor’s degree in information technology, business administration, or a related discipline.
- At least 3 years of experience in incident management, operations support, project coordination, or a comparable business support function.
- Strong organizational skills with the ability to manage multiple priorities effectively in time-sensitive environments.
- Excellent written and verbal communication skills, with the ability to deliver clear updates to business partners and stakeholders.
- Experience preparing documentation, maintaining logs, and tracking progress across multiple workstreams.
- Proven ability to collaborate with cross-functional teams including technology, operations, and business units.
- French language skills would be considered an asset.
- Experience in financial services or wealth management would be an asset.
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