This is what you will do:
The purpose of this role is to be the Business Process Architect of the Patient CRM using an Agile framework within Commercial Business Operations The Business Process Architect will focus on designing, modeling and optimizing complex regulated end-to-end business processes across Therapeutic Areas and products. This includes deep understanding of the patient journey workflows, analyzing how end users operate and translating workflows into byte-size implementable processes to improve system usability, efficiency and quality.
The Business Process Architect will work closely in tandem with the Product Owners, Patient Services team and other stakeholders to gather requirements, understand the underlying data needs, measurable metrics, related reporting needs and design process blueprints that can be implementable on Salesforce LifeScience cloud. This role will also work closely with IT to ensure that the process blueprints are translated into detailed technical design and build-ready specifications, ensuring feasibility before development begins.
To be successful, this role requires a good understanding of the Patient Services processes and Salesforce technology to drive efficiency and success in all aspects of product development and operations.
You will be responsible for:
Process Design & Optimization: Analyze and design business processes to improve efficiency, productivity, and scalability. Create automated & optimized workflow processes across the various stages of patient journeys and support services. Break down complex requirements into multiple workflow processes that are implementable using tools such as Salesforce Life Science cloud.
Stakeholder Collaboration: Partner with Patient CRM product team, Patient Services and IT to ensure process maps and associated data align with patient care goals, regulatory requirements and business metrics
Documentation, Standards & Governance: Develop and maintain documentation of process workflows, BPMN models, data maps/metrics and best practices
You will need to have:
The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.
We would prefer for you to have:
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.
Why Join Us?
At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.
Ready to lead and inspire?
and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We align with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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Annual base salary for this position ranges from 101,642.40 to 133,405.65.
AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.
In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.
