Section: Patron Experience
Department: Greater Sudbury Public Library
Location: Greater Sudbury, Various Libraries
Job Status: Regular part time and limited regular part time positions
Estimated Probable Duration (for limited positions): Seven (7) months
(Recruitment pool)
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: up to 48 hours bi-weekly
Shift Work Required: Yes (days, evenings and weekends)
Range of Pay: $30.49 to $36.07 per hour
Language Requirement: Applicants must have either English-only proficiency or be bilingual in English and French, based on position requirements.
Resumes will be considered for both current and future vacancies and will be kept on file for six months.
The Opportunity
Make a difference in your community by delivering exceptional customer service for municipal and library services.
We are seeking customer-focused professionals to join our team as a Citizen Service Centre Representative (including Library Services). In this role, you will be the first point of contact for residents to connect them with a wide range of library and municipal programs and services by providing information and processing transactions.
What You'll Do
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Welcome and assist residents with inquiries related to municipal and library programs, services, and facilities.
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Provide information and guidance to help customers access municipal services.
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Process payments for services such as property taxes, parking tickets, transit passes, leisure programs, cemetery plots, animal licenses, and other municipal fees.
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Create contracts for marriage licenses and hall bookings.
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Support library operations by circulating materials, shelving collections, and assisting patrons with reader services.
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Help facilitate library programs, workshops, and community events.
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Assist patrons with the use of public computers, internet access, and available software applications and digital resources.
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Respond to customer concerns and service requests in a professional and courteous manner.
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Maintain accurate records, balance daily revenues, prepare deposits, and process related documentation.
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Perform administrative and clerical duties, including data entry, filing, inventory management, and statistical reporting.
What You’ll Bring
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Secondary school diploma with additional post-secondary education or training in a related field such as business, administration, arts, sciences, computers, or library services.
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One to two and one-half years of related retail, banking or administrative/receptionist customer service, library, or public service experience.
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Strong customer service and interpersonal skills with the ability to work effectively with diverse members of the public.
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Strong keyboarding and computer skills, including experience with Microsoft Office and internet-based applications.
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Knowledge of municipal services, library operations, customer relationship management systems, or automated library systems is considered an asset.
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Ability to handle cash transactions accurately and maintain confidential information.
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Excellent verbal and written communication skills in English.
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Excellent verbal French language skills and a working knowledge of written French are required for the number of positions needed to serve the public in both languages at all times.
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Must possess a valid driver's license, an acceptable driving record, and access to personal vehicle insurance coverage.
Why Join Us?
This position offers an opportunity to play a key role in connecting residents with important municipal and library services while contributing to a positive customer experience. If you enjoy helping people, working in a fast-paced environment, and serving your community, we'd love to hear from you!
Additional Notes
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.
Development opportunity range of pay: $29.72 to $34.49 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.
