Position Overview
The Sales Account Manager manages and grows customer accounts while driving sales and customer support initiatives for TWG’s B2B clients. This role establishes and maintains strong customer relationships, ensures best-in-class service, and supports customers in successfully selling wheels, tires, and accessories. The Sales Account Manager works to meet and exceed sales goals and key performance indicators while adhering to the company’s values. In addition, this role collaborates with cross-functional teams and leadership to identify opportunities for process improvements and enhanced customer experience.
Commission Potential
$30,000-$35,000
Responsibilities
· Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
· Technical Liaison: Be the technical expert to help your accounts make a wheel, tire or accessory sale by helping them find the best wheel for their customers desired style and fitment.
· Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
· Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
· Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
· Develop Key Accounts. Work with the Central Sales Team and newly formed Business Development Team to grow specific key customers.
· Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement.
· Communication and Negotiation: Effectively communicate with customers at all levels, negotiate deals and resolve customer issues promptly.
· Business Acumen: Have an understanding for profit margins as it relates to the TWG product portfolio and how to maximize standard margins for your book of business.
· AR Collections: Work with customers to ensure they stay within their credit limit and support any accounts receivable collection activities.
Requirements
· Proven experience as an account manager or in a similar client-facing role
· Strong understanding of client relationship management, sales, and business development
· Excellent communication and organizational skills
· Ability to manage multiple client accounts and prioritize tasks
· 3+ years of experience in account management, sales, or customer service
· Proficiency in CRM software (e.g., Salesforce, HubSpot)
Preferred Criteria
· Experience in the automotive aftermarket and specifically around wheels and tires is a plus
· Familiarity with project management tools and processes
· Familiarity with sales CRM tools
· Strong negotiation and problem-solving abilities
· A degree in business administration, marketing, or a related field
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Benefits:
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- B2C aftermarket wheels/tires sales: 1 year (preferred)
- Sales Account Management: 3 years (preferred)
- B2B aftermarket wheels/tires sales: 1 year (preferred)
Work Location: In person
