Customer Service & Office Coordinator
$19/hour + Weekly Performance Bonus
We’re looking for a highly organized and people-focused Customer Service & Office Coordinator to support our growing team. This role is primarily office-based, with a strong focus on handling inbound customer inquiries and ensuring a smooth, professional experience from first contact to booked service.
We generate a moderate to high volume of inbound leads daily (40-50 per day). Your role is to guide customers, build trust, and help convert inquiries into scheduled work while keeping operations running efficiently.
If you enjoy structured work, clear communication, and being part of a fast-paced team, this role is a strong fit.
What You’ll Do
- Answer inbound calls and assist customers with service inquiries
- Guide customers through options and recommend appropriate services
- Convert inquiries into booked jobs through clear, confident communication
- Follow up with pending leads and unbooked inquiries
- Support scheduling and basic office/admin coordination
- Maintain organized notes and ensure accurate customer records
Performance Focus
- Target close rate: 40% on inbound leads
- Success comes from consistency, clarity, and strong customer experience
- You’ll have a steady pipeline of 50+ inbound calls per day
Pay & Bonus Structure
- $25/hour base pay
- Weekly performance bonuses based on closed and completed bookings
- Higher performance = higher weekly bonus payouts
What We’re Looking For
- Strong communicator who can confidently guide conversations
- Organized and reliable with the ability to manage multiple tasks
- Comfortable spending a large portion of the day on the phone
- Detail-oriented with strong follow-up habits
Ideal Background
- Customer service, dispatch, or call center experience with a focus on sales
- Appointment booking or coordination experience
- Experience in home services is an asset
What We Offer
- High volume of inbound leads (no cold calling)
- Fully remote role
- Flexible scheduling
- Clear systems and processes to support your success
Interview Process
- Step 1: Group interview with other candidates (focused on communication and real-time scenarios)
- Step 2: Top candidates move on to a one-on-one interview
How to Apply
Email your resume and a short introduction to: [email protected]
Please include:
- Your availability (days/hours)
- Your start date
- The city you live in
- A few sentences about your experience handling calls and booking customers
Pay: From $19.00 per hour
Work Location: Hybrid remote in Langley, BC
