Samsic is HIRING – Ramp Manager
We are looking for a Ramp Manager to support our United team at the Toronto Pearson station. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. At Toronto Pearson, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
6301 Silver Dart Dr, Mississauga, ON L5P 1B2 | Toronto Pearson International Airport
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
Roles and Responsibilities:
- Lead by example to deliver consistently great service to our customers and apply the security and safety culture.
- Manage, motivate, and engage employees by providing an open feedback culture and managing performance on a regular basis.
- Ensure compliance with all Samsic’s corporate and airline safety and security procedures to meet/exceed regulatory standards.
- Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements.
- Monitor and manage overtime payments daily, identifying issues and finding solutions to stay within targeted budgets.
- Lead the continuous improvement of Ramp service by monitoring operational processes and managing quality, security and safety findings.
- Maintain, monitor, and report on agreed key performance indicators (KPI's), including quality, security and safety targets.
- Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
- Drive consistency and standards by ensuring clear communication at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports.
- Communicate and ensure communication regarding security and safety requirements/instructions.
- Ensure all agreed training is completed and documented.
- Build and maintain relationships with stakeholders, internal and external.
- Resolve issues/conflicts in a timely manner.
- Ensure efficient operation of inbound and outbound flights.
- Ensure senior management is informed of important issues, such as flight irregularity in a timely manner.
Qualifications:
- Managerial/supervisory experience in the industry
- Ability to work effectively in a team environment
- Knowledge about the operation of Ground Service Equipment/Operations is required
- Strong organizational and multi-tasking skills are a must
- Effective verbal and written communication skills are necessary
- You should have a flexible work schedule and be able to work evenings, weekends, and holidays.
- You should be eligible to obtain the necessary credentials and clearances
- You should possess/maintain a valid state driver's license and other FAA/Airport required identification/seals, or authorizations
- Advanced computer Skills (Excel, Word, PowerPoint, MS Outlook). Must successfully complete mandatory training.
Conditions of Employment
Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Employment Equity
Samsic Assistance Canada is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.
Accessibility
Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- supervisory: 3 years (preferred)
Licence/Certification:
- RAIC (Purple Pass) (preferred)
- AVOP (D/A) (preferred)
- Class G Licence (required)
Work Location: In person
