Store Manager – Techtron
Job Title: Store Manager
Company: Techtron
Location: Techtron – Cataraqui Centre
Job Type: Full-Time, Permanent
About Techtron
Techtron is a growing electronics retailer and repair service provider specializing in smartphones, tablets, laptops, smartwatches, accessories, device protection, and professional repair services. We are committed to delivering outstanding customer service, expert technical support, and industry-leading repair solutions.
Position Summary
The Store Manager is responsible for the overall performance and profitability of the Techtron Gatineau location. This role oversees sales operations, repair services, inventory management, staff development, customer satisfaction, and store profitability. The successful candidate will be a hands-on leader with strong retail management experience and a passion for technology.
Key ResponsibilitiesSales & Business Growth
- Achieve and exceed monthly sales and profitability targets.
- Drive sales of smartphones, tablets, laptops, accessories, screen protectors, and repair services.
- Increase average transaction value and accessory attachment rates.
- Monitor sales KPIs and implement action plans to improve results.
- Build relationships with local customers and businesses.
- Execute company promotions and local marketing initiatives.
Leadership & Team Development
- Recruit, train, coach, and develop sales associates and technicians.
- Conduct performance evaluations and ongoing coaching sessions.
- Create staff schedules and manage labor costs.
- Lead daily team huddles and sales training meetings.
- Foster a culture of accountability, teamwork, and customer service excellence.
Customer Experience
- Deliver exceptional customer service and ensure customer satisfaction.
- Resolve escalated customer concerns professionally and efficiently.
- Maintain positive online reviews and customer feedback.
- Ensure every customer receives accurate product and repair recommendations.
Repair Operations
- Oversee smartphone, tablet, smartwatch, and laptop repair services.
- Monitor repair turnaround times and quality standards.
- Ensure technicians follow company repair procedures and quality control protocols.
- Manage warranty claims, repair escalations, and customer follow-ups.
- Track technician productivity and repair revenue performance.
Inventory & Asset Management
- Maintain accurate inventory records and stock levels.
- Conduct cycle counts and inventory audits.
- Minimize shrinkage and inventory losses.
- Ensure proper merchandising and product presentation.
- Manage receiving, transfers, and stock replenishment.
Operational Excellence
- Open and close the store according to company procedures.
- Manage cash handling, deposits, and daily reporting.
- Ensure compliance with company policies and shopping centre requirements.
- Maintain a clean, organized, and professional store environment.
- Protect company assets and ensure workplace safety standards are followed.
QualificationsRequired
- Minimum 3 years of retail management experience.
- Strong sales leadership and customer service background.
- Proven ability to lead and motivate teams.
- Experience managing KPIs and achieving sales targets.
- Excellent communication, leadership, and organizational skills.
- Ability to work flexible retail hours including evenings and weekends.
Preferred
- Experience in electronics retail or wireless sales.
- Experience with mobile device, tablet, laptop, or smartwatch repairs.
- Knowledge of major technology brands and mobile devices.
- Experience with POS, inventory, and CRM systems.
- Bilingual (English and French) preferred for serving customers in the Gatineau market.
Key Performance Indicators (KPIs)
- Monthly sales revenue
- Gross profit margin
- Repair sales growth
- Customer satisfaction score
- Accessory attachment rate
- Protection plan sales
- Inventory accuracy
- Employee retention
- Store profitability
- Average transaction value
- Conversion rate
Compensation & Benefits
- Competitive salary
- Monthly performance bonus program
- Employee discounts on products and services
- Paid training and professional development
- Career advancement opportunities
- Paid vacation
- Recognition and incentive programs
Why Join Techtron?
- Fast-growing technology retailer and repair company.
- Opportunity to lead a high-performing team.
- Career growth within a multi-location organization.
- Exposure to the latest consumer electronics and repair technologies.
- Supportive and results-driven work environment.
Job Types: Full-time, Part-time
Pay: $18.00-$25.00 per hour
Experience:
- Electronic Sales: 1 year (preferred)
- Phone Repair: 1 year (preferred)
Language:
- French (preferred)
- Arabic (preferred)
Location:
Work Location: In person
