Housing Programs Manager
Open Arms Resource Centre | Kentville, NS
Open Arms Resource Centre is looking for an experienced and compassionate Housing Programs Manager to lead our Housing Services team. If you're passionate about ending homelessness, supporting your team, and creating positive community change, we'd love to hear from you.
Why Join Open Arms?
- Monday-Friday 8:30 a.m. - 4:30 p.m
- 4 weeks paid vacation
- Paid sick time
- Extended health, dental, vision & life insurance (after 3 months)
- Supportive, mission-driven workplace
- Opportunity to make a real difference in your community
About the Role
Reporting to the Director of Operations, you'll provide leadership for our housing programs, oversee a dedicated team, build community partnerships, and ensure high-quality, person-centred services that help individuals achieve and maintain stable housing.
Key Responsibilities
Operational Leadership for Housing Services
- Oversee all facets of housing program delivery, including planning,implementation, evaluation, and continuous improvement.
- Ensure programs meet Housing First and intensive case management standards.
- Monitor caseloads, service quality, and participant outcomes.
- Identify emerging needs and adjust program approaches accordingly.
- Create and maintain active program manuals and procedures
Staff Supervision & Development
- Recruit, train, and mentor housing program staff.
- Provide regular supervision, performance evaluations, and coaching.
- Ensure staff have the tools, training, and support needed to deliver high-quality services.
- Support Staff wellness and promote a safe workplace
Participant Services & Quality Assurance
- Ensure participants receive individualized, strengths-based, trauma-informed support.
- Oversee completion of assessments, documentation, and case plans.
- Support staff in navigating complex participants needs, crises, and multiagency coordination.
- Ensure adherence to policies, procedures, and ethical standards.
Community Partnerships & Collaboration
- Build and maintain strong relationships with landlords, housing providers, health services, and community partners.
- Represent Open Arms at internal and external meetings, committees, and collaborative tables.
- Support coordinated access and system navigation efforts across the region.
Program Administration & Reporting
- Develop and monitor program budgets in collaboration with the Leadership team
- Ensure compliance with funder requirements, outcome reporting, and data quality standards.
- Prepare proposals, reports, and program updates as required.
- Maintain accurate, timely documentation and ensure staff do the same.
What We're Looking For
- Bachelor's degree in Human Services, Social Sciences, Sociology, or a related field (or equivalent combination of education and experience)
- 3-5 years of leadership experience in housing, homelessness, or social services
- Strong understanding of Housing First, harm reduction, and trauma-informed practice
- Excellent leadership, communication, and organizational skills
- Valid driver's licence and reliable vehicle
- Criminal Record and Vulnerable Sector Checks
- HIFIS experience, Crisis Intervention, and motivational interview training are considered an asset
Why This Role Matters
This is more than a management position—it's an opportunity to lead programs that help individuals move from housing instability to permanent housing while supporting a passionate team committed to making a difference every day.
Relocation Assistance Available
We will provide relocation assistance including support for out-of-province relocation. The amount will be determined based on the candidate’s location and relocation needs.
Apply today and help create lasting housing solutions in the Annapolis Valley.
Pay: $68,000.00-$76,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Relocation assistance
- Vision care
Work Location: In person
