Job Description
Shelley Automation Inc. is a leader in providing cutting edge automation products and solutions. We are looking for a candidate in our Toronto office location to assist our current and potential markets with support of our products and applications. This is a customer service role where you will be directly involved with the customer.
This position will play a pivotal role in sales and pre-sales process, as the first point of interaction between customers and Shelley Automation. This person will handle the placement of orders, providing quotes and any other customer queries. Duties will also include order expediting, maintaining open order reports, and working with shipping to pick and process rush orders.
Responsibilities:
- Assist in all customer service issues and ensure effective problem resolution
- Assist in the order entry and tracking process for all orders
- Provide pre-sales and post-sales support to the customer as necessary.
- Assist with ins ide sales tasks to grow business in the territory.
- Responsible for maintaining effective customer service for all calling customers
- Expedient and effective written responses to customer service emails
- Communicate clearly with, and provide effective direction to the warehouse
- Provide immediate feedback to the department manager or Account Manager as needed regarding service failures or customer concerns
- In-depth knowledge of company products and programs
- Navigate system back end to access client and order information
- Communicate and follow up with warehouses regarding returns/refunds
- All other duties as assigned
Skills Required:
- Must be able to demonstrate excellent communication skills, both written & verbal
- The ability to organize and manage multiple priorities
- Knowledge in Pneumatics is an asset
- Problem analysis and problem resolution at a functional level
- Strong customer orientation
- Excellent interpersonal and communication skills
- Proficient in Computer and Math skills
Education and Qualifications
- Degree or Diploma in an engineering field such as Automation, Mechatronics, Electrical, Mechanical.
- 1-3 years of customer service experience is preferred
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Inside Technical Sales: 2 years (preferred)
Language:
- English fluently (required)
Work Location: In person
