About Salex:
Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex!
About the Role:
Reporting to the Sales Manager, the Inside Sales Representative (ISR) plays a key role in delivering an exceptional customer experience while supporting the sales team throughout the entire sales and project lifecycle.
Working closely with Account Managers, the ISR serves as a primary point of contact for customers including specifiers, distributors, contractors, electricians, and end users. This role is responsible for supporting projects from the design stage through product selection, budget pricing, order processing, project coordination, product delivery, and after-sales service.
Success in this position is built on strong relationships, technical knowledge, and a genuine commitment to helping customers succeed. The successful candidate will become a trusted resource by providing responsive service, accurate information, proactive communication, and practical solutions while developing expertise across our growing portfolio of lighting, lighting controls, and electrical products.
We believe that outstanding customer experiences are created through teamwork. As an integral member of our sales organization, the ISR will work collaboratively with Account Managers, Customer Service, Project Coordination, Finance, Operations, and our manufacturer partners to ensure every customer interaction reflects our commitment to professionalism, service excellence, and long-term relationships.
What you’ll do:
- Partner with Account Managers, Customer Service, Project Coordination, Finance, and vendor partners to ensure projects are executed accurately, efficiently, and with a customer-first mindset.
- Build and maintain strong working relationships with customers, suppliers, and internal team members based on trust, professionalism, and mutual respect.
- Support the Customer Service team as required to deliver a consistent and seamless customer experience.
- Continuously develop technical knowledge of the company's lighting, lighting controls, and electrical product portfolio through ongoing training and manufacturer engagement.
- Demonstrate ownership by proactively identifying opportunities to improve processes, customer service, and overall team effectiveness.
- Ensure compliance with company policies, procedures, contract administration, and risk management practices.
- Contribute positively to a collaborative team environment that values communication, accountability, and continuous improvement.
- Perform other duties as assigned.
What success looks like:
The ideal candidate is someone who enjoys building relationships, solving problems, and helping customers succeed. They take pride in delivering exceptional service, communicate openly and professionally, and are committed to doing things the right way. Successful candidates will demonstrate:
- A customer-first approach in every interaction.
- A commitment to accuracy, quality, and accountability.
- Strong organizational skills and the ability to manage multiple priorities.
- Initiative, curiosity, and a desire to continually learn.
- The ability to work collaboratively while taking ownership of their responsibilities.
- Professionalism, integrity, and respect in their interactions with customers, vendors, and teammates.
- A positive attitude and willingness to contribute to the success of the entire team.
Why Work With Us?
- Competitive Salary: We offer a salary + bonus package that reflects your skills and experience, ensuring you feel valued and rewarded.
- Amazing Benefits: From comprehensive healthcare plans to generous retirement savings with 5% matching, we provide benefits that support your well-being and future.
- Inspiring Culture: Join a workplace where collaboration, creativity, and growth are encouraged. Our positive and inclusive culture ensures you thrive both professionally and personally
We're committed to building a workplace where people can develop rewarding, long-term careers. We believe that investing in our employees is essential to delivering exceptional service to our customers.
You'll work alongside experienced industry professionals, represent respected manufacturers, and receive ongoing training as our business continues to expand into new electrical product categories.
Whether your goal is to become a recognized technical expert, build a long-term career in inside sales, or pursue future opportunities in account management, you'll be supported with the training, mentorship, and resources needed to continue growing professionally.
If you're someone who enjoys solving problems, working collaboratively, and building lasting relationships with customers and teammates, we'd love to hear from you.
Ready to Apply?
If you’re excited about the opportunity to be part of a great company with competitive salaries, amazing benefits, and an inspiring culture, we’d love to hear from you! Apply today and let’s build the future together.
Salex is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.
Salex is an equal opportunity employer. We value diversity and are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.
This role uses AI‑assisted tools to support initial screening.
This job posting is intended to fill a current vacancy.
Pay: $60,000.00-$80,000.00 per year
Application question(s):
- Minimum 3 years' experience delivering exceptional customer service while supporting the sales team throughout the entire sales and project lifecycle.
- Experience working in lighting, lighting controls, and electrical products is an asset.
Education:
- Bachelor's Degree (required)
Work Location: Hybrid remote in Scarborough, ON M1X 1B7
