The Retail Sales Technician is responsible for the day-to-day summer operations, sales and transactions and must provide excellent customer assistance. The successful candidate will have with a strong passion for the bike industry as well as ski and board knowledge. This person would play a key role in supporting the team and customers with more technical information and in depth product knowledge.
MAJOR RESPONSBILITIES
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POS Sales Processing/Paper Handling
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Process all sales transactions in a friendly and efficient manner
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File forms, vouchers and documents in appropriate locations
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Accurate and efficient cash handling, balance end of day cash-outs
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Customer Service
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Provide customers with excellent service and a memorable shopping experience
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Possess good product knowledge – know what you are selling
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Keep the shop environment upbeat and comfortable
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Answer phones & reply to work emails
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Be able to answer questions about Red Mountain Resort services and on-mountain activities
Inventory & Merchandising
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Ensure environment is always clean, tidy, attractive, and inviting
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Receive merchandise, reconcile with packing slip & tag stock
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Note inventory levels; inform supervisor re: low stock items
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Be aware of backroom stock availability
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Re-stock shelves and racks as required
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Be alert and help to prevent any loss of merchandise
Education
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High School diploma minimum
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Post secondary education an asset
Experience
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Mountain Bike industry/retail experience would be preferred.
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Good retail product knowledge
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Knowledge of Red Mountain Resort, Rossland and their history
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Cash handling experience required
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Retail shop experience required
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Experience with POS software
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Proficiency with Excel & Word
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Able to troubleshoot computer problems
Physical and Other Requirements
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Ability to lift at least 50 lbs.
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Ability to work on your feet for long period of time
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Ability to carry stock up several flights of stairs
Skills and Abilities
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Professional, friendly & outgoing demeanor
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Respects and supports company policies and procedures
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Willingness to help fellow employees & be part of the team
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Good attention to detail
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Conforms to Red Sports employee code of conduct/appearance requirements
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Exceptional interpersonal skills
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Good team player
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Customer service-oriented
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Accuracy and efficiency in transaction processing and cash handling
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Excellent multi-tasking skills
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Able to maintain friendly, professional attitude in a high-pressure environment
